Can't log on

GetHuman-macarey's customer service issue with eHarmony from August 2018

Help with my eHarmony issue
The issue in GetHuman-macarey's own words
Change my password to get onto site ... Try to register or login. Site tells me that it already has an account with my email address *****@***.com. So I click on forgot password. Am told to wait for email that never comes. I look in my trash and spam folders but can find nothing from eHarmony. What do I do? I want to join the site but I am not being allowed to. What do I do?
I was told I had to pay $* before anyone would work with me. I cancelled my credit card because I got scammed by the last dating site. The new one hasn't come yet. The banker said it would take a week. Why do I have to pay $* to try to join your site?
By allowing me to log onto the site
I am not a customer. I am trying to become a customer!
Yes. See above
I have an issue with eHarmony too
How GetHuman-macarey fixed the problem
We are waiting for GetHuman-macarey to fix the problem and share the solution with the rest of us customers.
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eHarmony

eHarmony
Customer service issue
Reported by GetHuman-macarey
Aug 26th, 2018 - 4 mons ago
I have an issue with eHarmony too
Fixed
Seen by 10 customers so far
Similar issue to 1210 others
0 customers following this
Items needed
Name on the account
Billing address
Your birthday
Timeline
GetHuman-macarey started working on this issue
Aug 26th 3:17am
GetHuman-macarey indicated the issue is not fixed yet.
Aug 27th 4:33am
GetHuman-macarey indicated the issue is not fixed yet.
Aug 27th 8:48pm
GetHuman-macarey indicated the issue is not fixed yet.
Aug 27th 8:52pm
GetHuman-macarey indicated the issue is not fixed yet.
Aug 27th 8:54pm