I was told that closing my account would not mean the my account is deleted and I canno...

GetHuman-jliz's customer service issue with eHarmony from July 2018

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The issue in GetHuman-jliz's own words
I was told that closing my account would not mean the my account is deleted and I cannot have a refund. Expiration happens next year. So, I'd like to use what I've paid for. I reopened my account, but I'm consistently told to subscribe to access simple features that I've already paid for. A customer support tech I just called had me download coinbase to "verify email and phone number", except they were asking for further information I will not offer over the phone*internet. Please, reactivate my account. Thanks!
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eHarmony

Customer service issue
Reported by GetHuman-jliz
Jul 28th, 2018 - 10 mons ago
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Timeline
GetHuman-jliz started working on this issue
Jul 28th, 2018 7:04pm
GetHuman-jliz indicated the issue is not fixed yet.
Jul 28th, 2018 8:08pm
GetHuman-jliz confirmed the issue is fixed. Hooray!
Aug 1st, 2018 3:23am