I opened a return on an item that I purchased and the seller declined it within a a day...

GetHuman-tarajcro's Refunds and Returns issue with eBay from May 2019

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The issue in GetHuman-tarajcro's own words
I opened a return on an item that I purchased and the seller declined it within a a day and when I open the case it says “return case is now closed” and I have no option of asking eBay to step in since it is covered by the money back guarantee. I ordered an Prada Bag that has turned out to not be an authentic bag, and I feel I was highly over charged for it and would like to return it*get my money back.
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eBay

Refunds and Returns issue
Reported by GetHuman-tarajcro
May 7th, 2019 - 2 mons ago
I have an issue with eBay too
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Seen by 3 customers so far
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GetHuman-tarajcro started working on this issue
May 7th 8:06pm