I sent out a beautiful rolex watch to a buyer the buyer opened a case saying that he di...

GetHuman-cturill's customer service issue with eBay from February 2019

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The issue in GetHuman-cturill's own words
I sent out a beautiful rolex watch to a buyer the buyer opened a case saying that he didnt get the correct item that was described in the picture which was not true. I contacted ebay I follwed there rules they told me i didnt need to contact them at all after that, that i will see what the outcome was online. Well ebay is trying to say that I accepted the return and also issed the buyer a full refund without having to send the watch back. I would never do such a thing especially on an item that costs $*,*** dollars. I need help with resolving this there has been some miss communication or a problem on the site. Thanks
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eBay

Customer service issue
Reported by GetHuman-cturill
Feb 28th, 2019 - 3 mons ago
I have an issue with eBay too
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GetHuman-cturill started working on this issue
Feb 28th 4:13am