Hello, I need negative feedback left by buyer that we had a dispute with. Per ebay emai...

GetHuman-afress's customer service issue with eBay from January 2019

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The issue in GetHuman-afress's own words
Hello, I need negative feedback left by buyer that we had a dispute with. Per ebay email : Here's an update for your recent return.*Hi Amanda, **We understand that the item returned to you was not returned in the original condition you sent it. To make things right, we have closed this case and you are not responsible for any refunds to the buyer or eBay. As a one-time courtesy, eBay has also refunded the buyer for this case. We want to thank you for letting us know about this incident and helping us create a safer marketplace. **This case will not affect your seller performance and we will remove any feedback left for this item. Just note it may take up to ** hours for you to see changes to your Seller Dashboard.
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eBay

Customer service issue
Reported by GetHuman-afress
Jan 15th, 2019 - a mon ago
I have an issue with eBay too
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Seen by 1 customer so far
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Timeline
GetHuman-afress started working on this issue
Jan 15th 8:54pm