Item * ************ - the buyer is claiming "doesn't match description" in her return o...

GetHuman1375362's customer service issue with eBay from October 2018

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The issue in GetHuman1375362's own words
Item * ************ - the buyer is claiming "doesn't match description" in her return of a pair of yoga pants where she has buyer's remorse because the pant leg opening is wider than she's used to. Nothing in the description sad anything about the pant leg. We listed these simply as a pair of Nike Yoga Pants Size M *-** in black. We have it clearly stated in our description that the buyer can ask questions or for specific measurements. It is the buyer's responsibility to ask for clarification on a specific style that they might be looking for. I should not be on the hook for returned shipping as the item we sent matched the description in the listing.
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Customer service issue
Reported by GetHuman1375362
Oct 19th, 2018 - 3 mons ago
I have an issue with eBay too
Not resolved
Seen by 3 customers so far
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GetHuman1375362 started working on this issue
Oct 19th, 2018 2:01pm