This was my first time ordering from eBay and one parcel has arrived which is great but...

GetHuman-xvicky's customer service issue with eBay from September 2018

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The issue in GetHuman-xvicky's own words
This was my first time ordering from eBay and one parcel has arrived which is great but the other I ordered in start of aug which was set to come latest date being Tuesday **th still hasn’t arrived which cost me total of ** dollars ** pence. I’m not very happy and would like to know where it is. Preferably would like my order but if not I want a refund. Can you help me with this thakyou
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eBay

Customer service issue
Reported by GetHuman-xvicky
Sep 28th, 2018 - 3 mons ago
I have an issue with eBay too
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GetHuman-xvicky started working on this issue
Sep 28th 1:21am