I ordered from a seller on Aug *th and it STILL says paid and not shipped. I have no wa...

GetHuman-tisha_wl's customer service issue with eBay from August 2018

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The issue in GetHuman-tisha_wl's own words
I ordered from a seller on Aug *th and it STILL says paid and not shipped. I have no way of tracking my order bc of that reason. I contacted this seller TWICE to see if maybe he hasn't updated it yet but I didn't get a reply. Looking at the reviews several had the same issue and never received what they ordered. I just want to know, what steps do I take since I've tried contacting this person? Thanks.
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eBay

Customer service issue
Reported by GetHuman-tisha_wl
Aug 22nd, 2018 - a yr ago
I have an issue with eBay too
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Seen by 3 customers so far
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Email address on the account
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Account number
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Timeline
GetHuman-tisha_wl started working on this issue
Aug 22nd, 2018 12:33pm
GetHuman-tisha_wl indicated the issue is not fixed yet.
Aug 22nd, 2018 1:54pm