I have won the bid, now the payment issue.Your ad shows Shipping Free. The payment fina...

GetHuman-ramanpar's customer service issue with eBay from August 2018

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The issue in GetHuman-ramanpar's own words
I have won the bid, now the payment issue.Your ad shows Shipping Free. The payment final figure the shipping charged has been added. Details below.***Hey ramanbhaparma-*- *This item ends at Aug **, **** **:** EDT. The countdown is on! *****Ends at Aug **, **** **:** EDT *Apple iPhone * Plus - **GB - Space Gray (Unlocked) A**… **Current bid: C $***.** *Shipping: FREE *View Item*****Order details*Sales order*Sold by number.*.son ( *** ) **Apple iPhone * Plus - **GB - Space Gray (Unlocked) A**** (GSM) (CA) *Item price*C $***.***Quantity***Item number**************Shipping service*Canada Post Expedited Parcel ** *Shipping address*Ramanbhai Parmar**** - **** BUCHANAN STREET*BURNABY BC V*C*R**Canada*Order total**Subtotal*C $***.** *ShippingFree*Shipping*Free *International leg**Domestic leg*Free*Total*C $***.** * $**.** shipping added why?
GetHuman-ramanpar did not yet indicate what eBay should do to make this right.
I have an issue with eBay too
How GetHuman-ramanpar fixed the problem
Complain to the eBay cusomer department and proof of shipping free advert. Once they have this proof they took the action and shipping charges were refunded.
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eBay

Customer service issue
Reported by GetHuman-ramanpar
Aug 22nd, 2018 - 3 mons ago
I have an issue with eBay too
Fixed
GetHuman-ramanpar shared how to fix
Seen by 8 customers so far
Similar issue to 10806 others
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Timeline
GetHuman-ramanpar started working on this issue
Aug 22nd 5:19am
GetHuman-ramanpar indicated the issue is not fixed yet.
Aug 23rd 1:22pm
GetHuman-ramanpar indicated the issue is not fixed yet.
Aug 23rd 3:21pm
GetHuman-ramanpar confirmed the issue is fixed. Hooray!
Aug 25th 2:06pm