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GetHuman-gorehoax's customer service issue with eBay from August 2018

Help with my eBay issue
The issue in GetHuman-gorehoax's own words
Contacting seller and eBay ... Hello, I bought cellphone Samsung Galaxy S* Active on winter **** (from seller http:**www.ebay.co.uk*usr*lcddisplay****?*trksid*p*******.m****.l**** ), which should be waterproof (IP**) and it was not, so cellphone died less than minute after it was put into water. I contacted seller month ago and he told me to send phone back for new one, but after i did it (and according to tracking number he get it), he is not responding my messages. What should I do? Thanks in advance for Your advice. ****tana
No response from both
Refund * replacement
Using eBay for years, **** positive feedbacks (* negatives)
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eBay

Samsung Galaxy S* Active
Customer service issue
Reported by GetHuman-gorehoax
Aug 10th, 2018 - 7 mons ago
I have an issue with eBay too
Fixed
Seen by 10 customers so far
Similar issue to 9510 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username
Timeline
GetHuman-gorehoax started working on this issue
Aug 10th, 2018 3:24pm
GetHuman-gorehoax indicated the issue is not fixed yet.
Aug 12th, 2018 9:59pm
GetHuman-gorehoax indicated the issue is not fixed yet.
Aug 12th, 2018 10:00pm
GetHuman-gorehoax indicated the issue is not fixed yet.
Aug 12th, 2018 10:05pm
GetHuman-gorehoax indicated the issue is not fixed yet.
Aug 13th, 2018 4:37pm
GetHuman-gorehoax indicated the issue is not fixed yet.
Aug 13th, 2018 4:38pm
GetHuman-gorehoax indicated the issue is not fixed yet.
Aug 13th, 2018 4:39pm