No item received. no response from seller. I want a refund.

GetHuman-kazuko's customer service issue with eBay from August 2018

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The issue in GetHuman-kazuko's own words
I was trying to get a refund. ... Seller: insteadnow **Amount: *$**.** *Quantity: ***Case *: *********** *Case opened: *Jul **, **** *Case closed: *Aug *, **** **Seller didn't respond at all. I haven't received the item. Please give me a refund.
Seller never responds.
To get a refund.
Have been a customer for more than * years.
Contacted PayPal.
I have an issue with eBay too
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eBay

woman's wallet
Customer service issue
Reported by GetHuman-kazuko
Aug 8th, 2018 - a yr ago
I have an issue with eBay too
Fixed
Seen by 9 customers so far
Similar issue to 9240 others
0 customers following this
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Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username
Timeline
GetHuman-kazuko started working on this issue
Aug 8th, 2018 7:45pm
GetHuman-kazuko indicated the issue is not fixed yet.
Aug 8th, 2018 8:49pm
GetHuman-kazuko indicated the issue is not fixed yet.
Aug 8th, 2018 9:04pm
GetHuman-kazuko indicated the issue is not fixed yet.
Aug 8th, 2018 9:04pm
GetHuman-kazuko indicated the issue is not fixed yet.
Aug 8th, 2018 9:12pm
GetHuman-kazuko indicated the issue is not fixed yet.
Aug 9th, 2018 8:47pm
GetHuman-kazuko indicated the issue is not fixed yet.
Aug 9th, 2018 8:47pm