Buyer requested a return on a wireless extender claiming not as described. I explained...

GetHuman835818's customer service issue with eBay from August 2018

3 views
 | 
8914 similar
 | 
0 following
Help with my eBay issue
First: share to improve GetHuman835818's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get eBay help.
The issue in GetHuman835818's own words
Buyer requested a return on a wireless extender claiming not as described. I explained both in original posting via photos and description both the issues they mention. Mentioned there was no LAN (ethernet) wire and also that it was opened for testing but unused otherwise so of course it wouldn't be wrapped. Please help me resolve this case .
GetHuman835818 did not yet indicate what eBay should do to make this right.
I have an issue with eBay too
How GetHuman835818 fixed the problem
We are waiting for GetHuman835818 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get eBay's attention and get better help faster. Tap below to get started.
Having eBay issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would eBay email you?
This email address isn't valid
Follow this issue
See how GetHuman835818 fixes it.
This email address isn't valid

eBay

Customer service issue
Reported by GetHuman835818
Aug 6th, 2018 - 8 mons ago
I have an issue with eBay too
Not resolved
Seen by 3 customers so far
Similar issue to 8914 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username
Timeline
GetHuman835818 started working on this issue
Aug 6th, 2018 7:04pm