I recently sold a iphone *, a couple kf days later the buyer request a refund saying it...

GetHuman-shaziaa's customer service issue with eBay from July 2018

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The issue in GetHuman-shaziaa's own words
I recently sold a iphone *, a couple kf days later the buyer request a refund saying item nit as describes whereas i clearly listed the item as faulty and i habe proof of that, and the buyer admited that the home button was working when received but stopped working after a couple of days, beacuse of overuse. And the case still got closed in the buyers favour ? She damaged the phone, received a faulty iphone AS IT WAS LISTED and now i have to refund her after she broke the phone ? That is nit acceptable ebay didnt even give me a chance to listen to my part of the story just took a decision
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eBay

Customer service issue
Reported by GetHuman-shaziaa
Jul 20th, 2018 - a yr ago
I have an issue with eBay too
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GetHuman-shaziaa started working on this issue
Jul 20th, 2018 5:39pm