I have been selling a type of shoes on eBay. One day this potential buyer keeps asking...

GetHuman-jfalvey's customer service issue with eBay from June 2018

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The issue in GetHuman-jfalvey's own words
I have been selling a type of shoes on eBay. One day this potential buyer keeps asking me questions about how fast they can come and it came off as sketchy. I sent the item on the **st and it should have arrived on the *nd. They are claiming they never got the item and when I check on eBay all I see is "addressee unknown" as the last shipping update and that was June *nd, today is the *th. Not sure what I can really do? eBay even has the item marked as delivered when I click on show tracking details on the order page. LOST! Do I ask eBay to step in? The person claims it is the address they always use. Just rattled because eBay has it marked as both delivered and not delivered. Thank you!
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eBay

Customer service issue
Reported by GetHuman-jfalvey
Jun 5th, 2018 - a yr ago
I have an issue with eBay too
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Seen by 1 customer so far
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Timeline
GetHuman-jfalvey started working on this issue
Jun 5th, 2018 1:35am