I sold an item, I paid for the shipping then got refunded for the shipping, only, not f...

GetHuman689861's customer service issue with eBay from May 2018

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The issue in GetHuman689861's own words
I sold an item, I paid for the shipping then got refunded for the shipping, only, not for the item. I am very confused how this works. I need to understand before I try to sell again. I paid out of my pocket to ship, then got reimbursed for that, only, so that doesn't cover the item itself. Please fully clarify how this works exactly.Also when I called last week,the customer service woman said the PayPal account that shows the *$**.** would be released into my account once they show the item was shipped and received. But Paypay says something different.
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eBay

Customer service issue
Reported by GetHuman689861
May 16th, 2018 - 10 mons ago
I have an issue with eBay too
Not resolved
Seen by 4 customers so far
Similar issue to 418 others
0 customers following this
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Timeline
GetHuman689861 started working on this issue
May 16th, 2018 3:27pm
GetHuman689861 indicated the issue is not fixed yet.
May 16th, 2018 4:32pm
GetHuman689861 indicated the issue is not fixed yet.
May 16th, 2018 4:32pm