customer kept saying they didn't get a cancellation email - guide customer to confirm o...

GetHuman616482's Refunds and Returns issue with eBay from April 2018

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Order number, Billing address, Email address on the account, Account phone number, Account number, and eBay username
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The issue and preferred resolution, in GetHuman616482's own words:
guide customer to confirm order cancellation ... customer kept saying they didn't get a cancellation email
we tried to explain the process to customer, but still they can't understand
if you can guide the customer through the cancellation process please
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eBay

GX****D
Refunds and Returns issue
Reported by GetHuman616482
Apr 21st, 2018 - 3 mons ago
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Not resolved
Seen by 2 customers so far
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Timeline
GetHuman616482 started working on this issue
Apr 21st 2:35am