My account is a premium account that I am not receiving any of the features for - I can...

GetHuman1655178's customer service issue with YouTube from November 2018

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The issue in GetHuman1655178's own words
My account is a premium account that I am not receiving any of the features for - I can’t play music unless the app is open, all of my playlists are deleted, and other issues. I’ve tried resubscribing and nothing helps. Please refund the time from my membership to now as I’m not getting any of the benefits and no one is fixing this for me. I’d be happy to pay for a membership moving forward once you fix the issue. Please help!
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YouTube

Customer service issue
Reported by GetHuman1655178
Nov 29th, 2018 - 9 mons ago
I have an issue with YouTube too
Not resolved
Seen by 2 customers so far
Similar issue to 9772 others
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Timeline
GetHuman1655178 started working on this issue
Nov 29th, 2018 7:22pm