I recently was given a phone that a friend of mine previously owned. When I downloaded...
GetHuman1648016's customer service issue with YouTube from November 2018
Help with my YouTube issue
First: share to improve GetHuman1648016's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1648016's next move: go to the YouTube help center.
YouTube doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1648016 will want to follow the link below to head to their help center. We will check on GetHuman1648016 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1648016 may need:
Email on Account, Phone Number, Name of Account Holder, and Password
The issue in GetHuman1648016's own words
I recently was given a phone that a friend of mine previously owned. When I downloaded YouTube, it was already signed into my friend’s account, even though I had already signed into my Apple ID on the phone. I decided to sign up for the free trial of YouTube premium, but I am not able to access YouTube premium and I’m afraid it may have upgraded my friend’s account instead of mine. I would like to cancel that trial membership and set up a free trial of my own, but I have absolutely no idea how to do that. Please help me
GetHuman1648016 did not yet indicate what YouTube should do to make this right.
I have an issue with YouTube too
How GetHuman1648016 fixed the problem
We are waiting for GetHuman1648016 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.