I purchased two movies ($** each!) for my grandkids to watch while we were on the road...

GetHuman1349208's customer service issue with YouTube from October 2018

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The issue in GetHuman1349208's own words
I purchased two movies ($** each!) for my grandkids to watch while we were on the road yesterday. Nothing went right, and I wasn't able to get them on my iPad. I would like a refund, please. I so rarely use the old iPad, and the process was so slow, also it appears there wasn't enough memory. I tried to watch some parts of the Lego movie while it was downloading, and it was too violent for my * yr old and * yr old grandkids. Sure would've liked the one about animals. Hey, I tried. Sorry, just had no luck. At least I'm a faithful youtubeRED member. Thank you.
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Customer service issue
Reported by GetHuman1349208
Oct 15th, 2018 - 2 mons ago
I have an issue with YouTube too
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Seen by 3 customers so far
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GetHuman1349208 started working on this issue
Oct 15th 5:36pm