BTS Idol music video has had the views frozen and over ** million views are still missi...

GetHuman1037841's customer service issue with YouTube from August 2018

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The issue in GetHuman1037841's own words
BTS Idol music video has had the views frozen and over ** million views are still missing. Fans have continuously tried to get an explanation even trending a worldwide topic and have gotten nothing but ignored. We are simply asking for the views we earned and lost sleep to gain to be restored. This is directly effecting their placement on the trending topics list and is unfair to both BTS and their fans. Please stop ignoring this issue and at least offer us a statement on what's going on.
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YouTube

Customer service issue
Reported by GetHuman1037841
Aug 26th, 2018 - 4 mons ago
I have an issue with YouTube too
Fixed
Seen by 7 customers so far
Similar issue to 2492 others
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Timeline
GetHuman1037841 started working on this issue
Aug 26th 10:11am
GetHuman1037841 indicated the issue is not fixed yet.
Aug 26th 11:25am
GetHuman1037841 indicated the issue is not fixed yet.
Aug 27th 12:17pm
GetHuman1037841 indicated the issue is not fixed yet.
Aug 27th 7:53pm