I can not get into my Yahoo email. It's over ten years old and I do not remember the p...

GetHuman-greengho's customer service issue with Yahoo from April 2018

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GetHuman-greengho's next move: go to the Yahoo help center.
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The issue and preferred resolution, in GetHuman-greengho's own words:
I can not get into my Yahoo email. It's over ten years old and I do not remember the p***word. When I try to enter my email for the email recovery, is says my account is invalid. But yet when I go the create a new one and use this email, it says it's an existing account. I need access to my account, *****@***.com.
I trust that Yahoo will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-greengho
Apr 29th, 2018 - 3 mons ago
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Seen by 8 customers so far
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-greengho started working on this issue
Apr 29th 5:18pm