Someone has gained access to my account and is messaging people asking for them to send...

GetHuman1581933's customer service issue with WhatsApp from November 2018

2 views
 | 
26286 similar
 | 
0 following
Help with my WhatsApp issue
First: share to improve GetHuman1581933's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1581933's next move: go to the WhatsApp help center.
WhatsApp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1581933 will want to follow the link below to head to their help center. We will check on GetHuman1581933 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1581933 may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, WhatsApp Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1581933's own words
Someone has gained access to my account and is messaging people asking for them to send money to a certain bank account. **I erased my phone and wiped the content and I can see from my son's phone that I am still online on Whatsapp but it is obviously not me. My son has lost £*** so far and I am scared that people will do the same again. **It is even managing to kick out my other family members and friends out of group chats when they try to warn other people.
GetHuman1581933 did not yet indicate what WhatsApp should do to make this right.
I have an issue with WhatsApp too
How GetHuman1581933 fixed the problem
We are waiting for GetHuman1581933 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get WhatsApp's attention and get better help faster. Tap below to get started.
Having WhatsApp issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would WhatsApp email you?
This email address isn't valid
Follow this issue
See how GetHuman1581933 fixes it.
This email address isn't valid

WhatsApp

Customer service issue
Reported by GetHuman1581933
Nov 18th, 2018 - 3 mons ago
I have an issue with WhatsApp too
Not resolved
Seen by 2 customers so far
Similar issue to 26286 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1581933 started working on this issue
Nov 18th, 2018 12:29pm