I recently changed from an iPhone * to an *. I travel to Costa Rica and exchange my sim...

GetHuman-ebauer's customer service issue with WhatsApp from October 2018

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The issue in GetHuman-ebauer's own words
I recently changed from an iPhone * to an *. I travel to Costa Rica and exchange my sim card with a local provider called Kolbi sim card. I tried to activate my existing Sim card on my * only to find the local Provider had canceled my Costa Rican number ( ***-****-**** ). I was then locked out of my WkatsApp application because the system has me locked in a "enter a validation code we will send you to ***-****-****) or "we will call you on that number". That phone number no longer exists so I cannot do either. The application will not allow me to access my U.S. number ..***-***-**** because I cannot get out of the previous prompts to my Costa Rican number*Can you please delete the ***-****-**** from my account so I can register the new number?
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WhatsApp

Customer service issue
Reported by GetHuman-ebauer
Oct 19th, 2018 - 24d ago
I have an issue with WhatsApp too
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Seen by 4 customers so far
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Timeline
GetHuman-ebauer started working on this issue
Oct 19th 8:17pm