ViaGoGo Customer FAQ

If you're seeking to verify the authenticity of your ticket purchased via ViaGoGo, be aware that it's difficult to do so before the event because tickets are often issued directly by the organizer or seller. However, ViaGoGo guarantees that you will receive valid tickets in time for your event. If any problem arises, ViaGoGo promises to provide comparable or better tickets or, in worst cases, a full refund. Please remember that it's crucial to purchase tickets only through well-established vendors like ViaGoGo to ensure security and confidence in your purchase. Safety is a high priority for ViaGoGo, so buyers are protected under their comprehensive buyer guarantee policy.

We're sorry to hear about your issue. Normally, tickets should be available for delivery as soon as they have been issued by the event organiser. This can sometimes be just days before the event date. If it's less than 3 days before the event and your tickets are still not in sight, it's recommended to check your ViaGoGo account for any updates. If after checking there's still no movement, please be patient, the tickets should arrive in due time. Always ensure that your contact details are up to date in your account profile, so you could be reached if there's any need.

If your listing shows as "hidden" on ViaGoGo, it generally means your tickets are not currently visible or available for purchase by other users. This could be happening for a number of reasons - perhaps there was an issue with the details you entered when listing your ticket, or your tickets are under review by ViaGoGo. It's also possible your tickets have been temporarily hidden if ViaGoGo detected an issue such as a pricing error. If none of these seem applicable, or if your tickets remain hidden without explanation, you may need to reach out to ViaGoGo's customer service for further assistance.

We're sorry to hear you've been having trouble with your tickets on the ViaGoGo app. The tickets should appear in the 'My Tickets' section of your account once the seller uploads them. If you're having trouble viewing them, it could be a technical issue. Try logging out of the app and then logging back in, or uninstalling and reinstalling the app. If this doesn't solve your issue, it's possible the seller hasn't uploaded the tickets yet. If this continues, check your email for updates from ViaGoGo. They may have reached out with more information about your order.