I bought three tickets for BLACKPINK concert in March, and until today I haven't receiv...

GetHuman-ywan's customer service issue with ViaGoGo from June 2019

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The issue in GetHuman-ywan's own words
I bought three tickets for BLACKPINK concert in March, and until today I haven't received printed tickets. I researched track number, it shows delivered, and then I searched it on the Australia Post's website, it shows 'PENDING'. I check all my emails and mailbox as well, no E-ticket and no printed tickets, the only thing that I can print out is payment details, not an e-ticket. Then what should I do to get my tickets and this concert is for tonight at Rod Laver Arena, Melbourne, Victoria, Australia. Please reply this email as soon as possible. Thank you so much!
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ViaGoGo

Customer service issue
Reported by GetHuman-ywan
Jun 13th, 2019 - 4 mons ago
I have an issue with ViaGoGo too
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Seen by 2 customers so far
Similar issue to 4032 others
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GetHuman-ywan started working on this issue
Jun 13th 1:01am