I do not reside in the country for the show in which my tickets tickets were purchased...

GetHuman-efporbec's customer service issue with ViaGoGo from January 2019

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The issue in GetHuman-efporbec's own words
I do not reside in the country for the show in which my tickets tickets were purchased for. I cannot list them for sale because I do not have them. I am unable to go to the show and would like my money refunded if possible. I believe that you should be able to do this since I do not have tickets in hand to guarantee to a new buyer that the original seller will show up. I do not want to be liable if people show up expecting tickets only to come up empty-handed and myself to be the person they blame.
GetHuman-efporbec did not yet indicate what ViaGoGo should do to make this right.
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ViaGoGo

Customer service issue
Reported by GetHuman-efporbec
Jan 15th, 2019 - a mon ago
I have an issue with ViaGoGo too
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Timeline
GetHuman-efporbec started working on this issue
Jan 15th 5:40pm