I do not reside in the country for the show in which my tickets tickets were purchased...
GetHuman-efporbec's customer service issue with ViaGoGo from January 2019
Help with my ViaGoGo issue
First: share to improve GetHuman-efporbec's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-efporbec's next move: go to the ViaGoGo help center.
ViaGoGo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-efporbec will want to follow the link below to head to their help center. We will check on GetHuman-efporbec later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-efporbec may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-efporbec's own words
I do not reside in the country for the show in which my tickets tickets were purchased for. I cannot list them for sale because I do not have them. I am unable to go to the show and would like my money refunded if possible. I believe that you should be able to do this since I do not have tickets in hand to guarantee to a new buyer that the original seller will show up. I do not want to be liable if people show up expecting tickets only to come up empty-handed and myself to be the person they blame.
GetHuman-efporbec did not yet indicate what ViaGoGo should do to make this right.
I have an issue with ViaGoGo too
How GetHuman-efporbec fixed the problem
We are waiting for GetHuman-efporbec to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.