We are leaving for London on July *th to attend a concert that we purchased tickets for...

GetHuman827077's customer service issue with ViaGoGo from June 2018

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The issue in GetHuman827077's own words
We are leaving for London on July *th to attend a concert that we purchased tickets for on July *th in Hyde Park. They promised we would have them * days before the concert. We have yet to receive an e-mail as to if they have been shipped. I tried to change the delivery of the tickets to our hotel in London but the on-line email for viagogo does not respond. Please help. I know I can receive a credit if I file a complaint with American express but we really want our tickets. Our ticket confirmation number is ID ********. Help!
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Customer service issue
Reported by GetHuman827077
Jun 27th, 2018 - a yr ago
I have an issue with ViaGoGo too
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Seen by 3 customers so far
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GetHuman827077 started working on this issue
Jun 27th, 2018 8:09pm
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Jun 27th, 2018 8:09pm