i recently bought a ticket through viagogo.com for the fifa world cup in Russia*My Or...

GetHuman-sahilkau's customer service issue with ViaGoGo from May 2018

Help with my ViaGoGo issue
The issue in GetHuman-sahilkau's own words
i recently bought a ticket through viagogo.com for the fifa world cup in Russia*My Order ID: ********.*I went to the fifa centre in Moscow and showed them my ticket.*They told me that the person who has re-sold me the ticket through viagogo.com has to login into his account on fifa.com and change the ticket that he sold to me to a guest ticket on fifa.com itself.*If he does not do so, i will not get access to the event. *Hence i would request viagogo.com to give the contact number of the seller so that i can tell him what to do.
By giving me the email and contact number of my seller
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ViaGoGo

Customer service issue
Reported by GetHuman-sahilkau
May 20th, 2018 - 6 mons ago
I have an issue with ViaGoGo too
Fixed
Seen by 16 customers so far
Similar issue to 26 others
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Timeline
GetHuman-sahilkau started working on this issue
May 20th 12:36pm
GetHuman-sahilkau indicated the issue is not fixed yet.
May 21st 12:16am
GetHuman-sahilkau indicated the issue is not fixed yet.
May 21st 6:07pm
GetHuman-sahilkau indicated the issue is not fixed yet.
May 21st 6:09pm
GetHuman-sahilkau indicated the issue is not fixed yet.
May 21st 6:10pm
GetHuman-sahilkau indicated the issue is not fixed yet.
May 22nd 6:39pm