Order ID: *********This order is not showing up in my purchased items and I am worried...

GetHuman-sallysn's customer service issue with ViaGoGo from June 2018

Help with my ViaGoGo issue
Order ID: *********This order is not showing up in my purchased items and I am worried I don't actually have the tickets.*I want to see the tickets in my account or I will be starting proceedings to get a refund.
I trust that ViaGoGo will make this right and come up with a resolution that is fair.
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ViaGoGo

Customer service issue
Reported by GetHuman-sallysn
Jun 4th, 2018 - 2 mons ago
I have an issue with ViaGoGo too
Fixed
Seen by 4 customers so far
Similar issue to 592 others
0 customers following this
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Timeline
GetHuman-sallysn started working on this issue
Jun 4th 2:23am
GetHuman-sallysn indicated the issue is not fixed yet.
Jun 4th 4:41am