I returned a router ten months ago that a tech man told me I was still being charged for. Please correct

GetHuman-reaston's customer service issue with Verizon from August 2019

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The issue in GetHuman-reaston's own words
I am simply trying to reach someone to give them the UPS tracking numbers ... I returned a router nine months ago and was told it had not been received by a tech service man you sent to the house. I want to give you the tracking numbers on the UPS package that I sent last November.*Next, I was told that I am charged for that router--which has been in the closet for years--left by a tech manager when you had difficulty installing wifi in my house. I would like all charges corrected.
I have in the past two weeks with an outage in my home due to your equipment failure, spent hours trying to reach you.
You could make this right by getting the router tracking numbers, and discussing the financial costs and a new package for my FIOS at my residence
I have been a customer for over ten years. The failure to communicate, to discuss the billing, to discuss a new package is very frustrating. In the next weeks, I will begin investigating new neighborhood services if someone doesn't have the public relations sense to phone.
I have tried to phone and to live chat. The live chat told me to cancel my service. How about that? Is that what the company wants?
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Customer service issue
Reported by GetHuman-reaston
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 7049 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security


GetHuman-reaston started working on this issue
Aug 3rd, 2019 12:06am
GetHuman-reaston indicated the issue is not fixed yet.
Aug 3rd, 2019 12:44pm
GetHuman-reaston indicated the issue is not fixed yet.
Aug 3rd, 2019 6:43pm
GetHuman-reaston indicated the issue is not fixed yet.
Aug 3rd, 2019 7:18pm
GetHuman-reaston indicated the issue is not fixed yet.
Aug 4th, 2019 2:50am
GetHuman-reaston indicated the issue is not fixed yet.
Aug 6th, 2019 5:35pm

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