Verizon Customer Service Issues

A Verizon bucket truck backed into my driveway, running over the orange cone and the rock holding it in place, causing damage. I have video evidence of the incident, and the plate number is T399. Unfortunately, I did not capture the last three digits, but I intend to retrieve them from the video. The driver refused to provide his name, stop, or share his truck number or employee details. In case of further delay, I am prepared to contact the authorities. The address where the incident occurred is 56 Ashmore Road, Worcester, MA [redacted].

I'm experiencing issues with my hotspot. After spending 3 hours trying to reach a live representative, I'm frustrated. I requested assistance from a live person but received a bot instead, which created further difficulties. I cannot read the texted code while on the call. Despite being a long-term customer, the lack of support has led me to consider switching to another provider tomorrow. I am eagerly waiting for a call from a customer service representative to resolve my hotspot problem. If I receive the necessary assistance, I am willing to stay with Verizon, but otherwise, I will escalate my concerns to the company's CEO.

I am concerned about the unwanted phone calls I have been receiving daily since signing up with your service. The number calling me is [redacted], which appears to be a non-working number associated with Quest. I suspect my number, [redacted], has been sold to these callers. This pattern of calls from a Robo Caller needs to stop promptly. I want to highlight that I do have alternative service provider options available.

Since April 9th, a Verizon technician reconnected our service after the line was accidentally cut. However, we still have a wire running across our lawn from that date. The technician mentioned that Verizon would come back within 8-15 days to bury the line. As we are nearing the 15-day mark with no sign of action, I am seeking an update on the status of the burial. We have an open house planned for this weekend and it is crucial to have this issue resolved promptly. Thank you very much!

I have been charged for months when I was not using the service. The attempt to transfer the account to a new accountholder failed. Despite being assured by a Verizon representative that the bill would be adjusted, I am still receiving past due notifications. The account is now closed, and I no longer have the account number. This pertains to my internet service with Verizon. I previously resided at 48 Rochambeau Ave, Providence, RI, [redacted], but have since moved to a new state. My attempts to resolve this billing issue were made in March, well after I had left the property in January. The bill should have been transferred to Barrett Hagar in February. I am unable to navigate the automated system as I lack the full account number. The last notification received indicates a past due amount of $[redacted].24.

I have been trying to contact Verizon customer service and technical support for the past two days to address issues with my Verizon wireless service, using the phone number [redacted]. Despite my efforts, the calls continue to drop, and the voice prompts seem to be ignoring my queries. I have a Verizon signal booster that is not functioning, despite my attempts to refresh it by disconnecting and reconnecting the power. I have confirmed that my internet service is working fine. I have tried dialing various numbers and options, including star [redacted], but I keep getting disconnected. This problem has persisted for at least two days, with multiple failed attempts. I rely solely on my cell phone since disconnecting my landline. The signal strength has significantly decreased from four bars to just one bar indoors, leading to dropped calls. Consequently, I am unable to reach Verizon for necessary assistance.

I recently switched my plan from Xfinity to Verizon. In mid-June, I contacted customer service because I was unable to connect to the internet on my home computer. The representative assisted me and noticed that I had exceeded my data limit of 10GB and upgraded it to 40GB. However, when I received my bill on Friday totaling $1,[redacted], I was shocked. I visited the store on Saturday, and Derek, who initially set up my plan, informed me that the data limit should not have been increased. He promptly reverted it back to 10GB, which should result in a bill of approximately $[redacted]. I firmly believe I should not be charged the exorbitant amount of $1,[redacted] as this was not requested by me. As a loyal Verizon customer for over a decade, I anticipate a response and a credit to be applied to my account. Thank you. Lorelei C.

I visited Verizon today to switch my service from Straight Talk as it doesn't have coverage in Moran, WY where I am for the summer. After purchasing a new service and setting up an account, I discovered my phone was locked. AT&T refused to unlock it and lost my Straight Talk SIM card. I am now without service and facing issues logging into my new Verizon account. I'm looking to buy a new phone from Verizon and transfer my number while retaining the month of service I paid for today. It's crucial for me to keep my current number. I need guidance on how to proceed with this situation as I'm encountering various difficulties.

I tried to contact customer service but accidentally dialed [redacted] instead of [redacted] on my phone. I was charged for this call even though I didn't speak to anyone. It's frustrating that it's so hard to talk to a real person at Verizon now, and even more so when I'm charged for it. I would prefer to receive my bill by mail so I can easily see and pay what I owe without dealing with automated systems. Sadly, I'm considering switching providers as Verizon's customer service used to be much better—helpful, accessible, and no charges for assistance. It's disappointing how things have changed over the years, especially after recommending Verizon to friends and family.

Yesterday, on 6/5/[redacted], I received a phone call from an individual claiming to be from Verizon, stating there was an issue with my bill. He requested my debit card information, alleging a payment problem. I explained that I had made an $[redacted] payment to Verizon, including recent purchases due to a phone change. Since I recently got a new debit card, I suspected that may be causing issues. Feeling frustrated, I declined to share sensitive information and mentioned visiting a local store for assistance. Today, the same person called back, acknowledging an error and offering a $[redacted] credit for future services. Despite providing a code for availing the credit, I refrained from sharing it as the text message policy stated that Verizon doesn't ask for such codes. I withheld a temporary password too, as per Verizon's guidelines on contacting customers. I'm concerned if this is a scam and seek clarity on my account status. The caller's number appears to be [redacted] from West Blocton, Alabama. Hearing children in the background also raised suspicions. I'm wondering if Verizon can take action on this. Your help in clarifying this issue is highly appreciated. Thank you, Arthur B. Clark.

I recently purchased a prepaid service contract phone and plan for my son as a Christmas gift. Unfortunately, the monthly bill became unmanageable when my income decreased, causing me to fall behind. When I called Verizon customer support on March 28th to resolve the issue by paying the outstanding balance on my previous bill, I was assured that my services would be restored to normal once the payment was made. I was directed to contact their collection agency to settle the outstanding amount. Despite facing financial difficulties due to reduced work hours, I made every effort to gather the necessary funds to make the payment for my son's phone service. However, when I called back on June 13th to inquire about the status of my service restoration, I was met with rudeness and informed that the promises made to me earlier could not be honored. I felt deeply disappointed and hurt by the situation, as I had to explain to my son that I was let down by the company.

On my June 7, [redacted] bill, I noticed a $5 late fee for a balance of 5 cents. I requested the removal of the late fee on June 21, considering the small amount. I had made a $[redacted] payment for two months of service, and mailing the 5 cent payment would have cost 55 cents. On June 28, I tried to verify if the late fee was removed, but the automated Verizon line didn't provide a balance when asked. I don't have a cell phone to contact customer service and couldn't reach them on June 21 after waiting for 20 minutes and then trying an online chat. The online chat experience was uncomfortable as I was transferred to another agent without clarity. I usually prefer electronic check payments to avoid convenience fees and have been mailing checks to avoid a third-party fee. Despite my excess payment balance, I was still charged a late fee for the 5 cent remaining bill. I hope this matter can be resolved.

My Lg G2 4G LTE has been giving me trouble with a pop-up message saying "Unfortunately, the process android.process.acore has stopped," which keeps sending me back to the home page. After researching online, I found out it might be related to the Contacts list. I tried reaching out to customer service through online chat but got frustrated with the lengthy questions and lack of understanding of my issue. They suggested deleting my Contacts list, but I was hesitant as I wanted to know if I could backup to the Cloud, which they claimed I wasn't subscribed to. Surprisingly, I have a cloud icon on my desktop and received a message about needing more storage. I'm confused about accessing Device Storage and unfortunately got disconnected mid-conversation.

I receive a monthly email to pay my bill. Upon clicking the link on Jul 4th, I was directed to a business screen instead of my residential account. Despite contacting Verizon through chat and phone calls, along with allowing tech support to remotely access my computer and file a trouble ticket, the issue remains unresolved. I possess the trouble ticket number but have yet to receive any follow-up or assistance. Every attempt made to navigate the system leads to a dead-end in the business section without addressing my residential account. This situation has left me unable to access my account to pay the bill, causing frustration over the lack of support and the possibility of an account compromise. I simply seek the ability to log in to pay my bill and ensure the security of my account, hoping for a prompt resolution to this ongoing issue created by Verizon's system error.

I am seeking assistance to address an incident that occurred at the Verizon store located at [redacted] Charlotte Hwy, Suite [redacted], Indian Land SC [redacted]. I visited the store to buy an Apple Watch for my wife and expressed support for a political phrase, which led to the employees making negative comments about the phrase and the political figure it represents. As a passionate supporter of this figure, I was taken aback and disappointed by their response. I intend to share my experience across social media platforms and would appreciate guidance on how to handle this situation, as it has left me feeling upset and dissatisfied with the service received.

I recently bought a Pixel 2 phone from my nearby Verizon store in February [redacted] after facing issues with my Moto. I made an initial cash payment to minimize my monthly bills. Unfortunately, the phone frequently drops calls and struggles to connect calls, except when I'm at home where phone connection has never been a problem. Tragically, during two family emergencies, I was disconnected mid-call while paramedics were trying to provide urgent information about my 93-year-old father being rushed to the hospital. I was also unable to reach them back. These heartbreaking situations have left me feeling frustrated and disappointed with the phone's performance. Despite visiting the Verizon store multiple times, the options provided were either to pay $[redacted] for a refurbished phone through Google or purchase a new phone, both of which seem unreasonable considering I bought a new device. As a loyal Verizon customer, I expect a resolution where Verizon replaces my phone without additional charges due to the ongoing issues I've encountered.

My monthly bill for the home phone and internet services increased unexpectedly from an average of $67 to $95.08. Upon checking, I noticed it was due to a supposed increase in long-distance charges, although taxes also went up without issue. I have always been on the "Regional Essentials" plan, not the "Verizon Freedom Essentials" plan which includes long distance. I do not use long-distance on my home phone as I have it on my Verizon wireless account. This sudden cost hike is unaffordable for me, especially given my limited income as a disabled RN on Social Security disability. I did not authorize this change or receive any prior notification of the plan alteration. I urge you to correct this error promptly, as changing my plan without consent is unacceptable. If necessary, I am prepared to contact the FTC for resolution. Your prompt attention to resolving this matter would be greatly appreciated. Thank you.

We are Verizon landline customers, and this morning we received a call that displayed our name and number on the caller ID. (Joseph Tennefoss...[redacted]) Upon answering, it was a robo call claiming to be from Microsoft, stating that our computer was hacked by foreign entities and providing a callback number. Frustrated, I disconnected without noting the number for reference. We are concerned about preventing unauthorized use of our number for such calls. Attempts to seek Verizon's help were unsuccessful. Is there a dedicated number I can reach to report and address this issue to safeguard our number from being misused for future calls? Any guidance you can offer is appreciated. Thank you. Dorothy Tennefos

Hello, my name is Kimberly Keyes-Tyler. I previously had an account with your company for many years. Over a year and a half ago, I was hospitalized for six weeks due to my serious health conditions. During my absence, my daughter, unfortunately, got involved with drugs and stole valuable items from me, including around $30,[redacted] worth of used camera equipment and an iPhone 8. I am unsure if I still owe a balance. I am looking to switch to Spectrum Mobile due to their more affordable $14 monthly plan, which fits my $[redacted] monthly disability income. I need to know the outstanding balance to make arrangements before switching. Having a phone is crucial for my health conditions, and I hope we can resolve this matter. I understand that returning the iPhone 8 is part of the resolution process, and I retrieved one of the phones initially sent to the wrong address. Can you please assist me as I cannot afford Verizon's services anymore due to my financial constraints? Thank you for your understanding.

I suspect that my account has been compromised because I keep receiving multiple text alerts about $15 data overage charges. In July [redacted], I have received seven alerts and been charged a total of $[redacted]. Each charge is for $15, which seems excessive given my minimal phone usage and my wife's data consumption. This situation appears to be fraudulent or a scam. Can you please investigate and resolve this issue by refunding my account? My phone numbers are [redacted] and [redacted]. I appreciate your assistance in addressing this matter.