Verizon Customer Service Issues

We experienced a severe storm in Roscoe, PA, around a week ago, resulting in minor damage. Our Verizon wire was affected, with the anchor screw holding the telephone cable to the house coming loose. Currently, the cable is the only thing keeping it attached. I am concerned that a strong wind might cause the cable to pull off our vinyl siding. To prepare for any further damage, I have taken photos that I can share with our insurance company. If needed, I can provide you with these pictures to better illustrate the situation.

I am not a Verizon customer, but there is ongoing work at a phone pedestal on my property located at [redacted] Melissa Ct., Bridgewater, VA [redacted]. The pedestal area has been excavated, and dirt has been left in my yard. I am worried about potential damage to my concrete property pin or its removal. A witness post near the property pin has also been displaced. I was not informed about this work, and I seek assurance that my property will be properly restored, vegetated, and the property pin reset if necessary. My name is Jeffery Lineberry, contact me at [redacted].

Phone carriers are refusing service to individuals with Galaxy S7 phones flashed with T-Mobile firmware. There is a solution to this problem - flashing the phone with a different firmware will unlock all network capabilities. The standard firmware on the S7 does not fully unlock these capabilities. Another issue you may encounter is that your internet service provider may not accept a T-Mobile S7 phone, potentially causing you to miss out on business opportunities. To resolve this, you may want to speak with a representative over the phone to avoid having to go to the store to complete your online order for new prepaid service with your S7.

If your Verizon service is not working well, it may be due to a phone issue. If you have an older phone, consider updating to a newer model. Ensure to update the firmware at a repair shop, aiming for a "V" version (4th digit in your model number) or possibly a "U" version for universal unlocking of network features. This should help improve your networking options and access.

Last month, I noticed my statement showed the usual $49.99 charge for the internet/phone bundle and $11.52 for fees and other charges, a consistent amount for years. However, this month I was surprised to see an increase to $49.99 for the internet/phone bundle, with an additional $30.00 for services and equipment, and $11.51 for fees and other charges. I'm confused by this sudden change. After waiting on hold for 2 hours, I'm now submitting this form in hopes of receiving a callback. It seems like I'm receiving less service but being billed more. Please revert these changes.

I have been a long-time customer and I am not good at texting. Recently, I purchased two new phones from Russell Cellular in Poteau, Oklahoma. Four or five of their employees have attempted to fix these phones, which were brand new and expensive, but are not working properly. When I take a picture, it shows up on both phones, and the games we play have similar issues. Despite being promised that we wouldn't be charged the $20 fee per phone due to our longstanding customer status, we were still charged. Additionally, when they tried to transfer our contact lists, all of my contacts ended up on my phone and none of my wife's were transferred. I believe that after being loyal Verizon customers for so long, we should have received better service. I reached out to Russell to speak with their managers, but my call was never returned. I don't want to return to Russell since they have been unable to fix the problem. Both phones have my wife's name on them, but I want my phone and she wants hers. We are not very tech-savvy and would appreciate any help you can provide.

My friend residing in Cecil County, MD, has been facing ongoing issues with her Verizon cell phone service. Recently, attempting to communicate with her using my Verizon landline or cell phone has been quite frustrating. The calls frequently drop or become filled with static, making communication nearly impossible. Even after she acquired a new phone this week, the problem remains unresolved. This is especially concerning as she is a senior citizen living alone with a heart condition. Inadequate phone service is essentially like having no service at all. Having grown up in an era when CB radios were a popular form of wireless communication, I can say with certainty they performed significantly better than Verizon is currently in her area.

It has been two months and three phone calls trying to correct Verizon's error. Despite this time, the issue still exists. The [redacted] Black Friday deal is detailed below: Verizon's Top Black Friday Phone Offer The $[redacted] discount available online starting on Thanksgiving and through Friday is a significant offer. It doesn't mandate trading in a phone or adding a new line. The $[redacted] saving is applied as bill credits over 24 months. I hope the third call has resolved the problem. I moved two lines to another provider due to your mistake. I enjoy Verizon's service but am displeased with the mishandling of my promotions. Rectifying this and reinstating my $20 military discount are crucial. If the issues persist, I may switch providers. I expect fair treatment as a customer. Please address these concerns, including the credit for my veteran's discount and the $[redacted] reduction, to avoid a breach of contract situation. Compensation for the inconvenience caused by these errors is also necessary. Contact me at [redacted]. Thank you, J. Matthews

I misplaced my cellphone, a Verizon Motorola Droid Turbo with the number [redacted], in an Eric Elite Taxi Service cab in New Orleans, LA on Friday, 9/20/19, around 7:40 pm. The pickup was at the Hyatt Regency on Loyola St. and the drop-off was at [redacted] Dauthine St. I've contacted the Taxi Service representative, but they haven't been able to reach all their drivers to check for my phone. I'm worried about the personal information and contacts on my phone. As President of a SAI Chapter, I need to stay in touch with other chapters. I'm a long-time Verizon customer and would like assistance from a Verizon representative to resolve this quickly. Thank you.

Verizon's decision to sell its towers has had a significant impact on the quality of service, both in the past and present. The service issues, especially across different locations, have caused distress and difficulties in reaching loved ones. The struggles faced by your family due to poor communication are concerning, especially considering your father's health situation. The challenges in staying connected with your siblings and the limited means of communication available to them highlight the crucial importance of reliable service. The personal experiences and hardships shared reflect a larger issue faced by many families in similar circumstances, particularly the lack of employment opportunities in certain areas. The various obstacles and challenges described shed light on the broader issues affecting communities and individuals.

I recently reset my phone only to realize my wife couldn't use it the next day as it required a four-digit pin. It turns out Verizon set up the pin without informing me, and it matched my birth year. Despite that, the code didn't work for her phone. Now, Verizon support says I need a computer to reset the pin, which is a challenge for me as I don’t use computers. I need help fixing this so my wife can use the phone without further hassle.

I reset my phone and was surprised to be asked for a four-digit pin that I didn't set. I recalled the issue from when I first got the phone and had to contact the manufacturer for the pin. After attempting the initial pin without success, I am now unable to use my phone. I don't have a computer or laptop to resolve this. Can someone assist me in getting the pin? I rely on my phone and need to use it. I hope this doesn't end up like my experience with Verizon technical support, which was unhelpful. I'm eager to use my phone and not waste anyone's time.

On January 4, I switched from Verizon to a new service provider. On January 14, I called your accounts receivable and paid off my final $[redacted] invoice using my credit card. Now, nine months later, I received a collection notice stating that my bill is in collections, which came as a surprise to me. Despite making more than five calls to the accounts receivable department, I have been unable to resolve this issue. I do not wish to interact with your rude and verbally abusive collection department. It's important to note that for nine months after the payment was made, I never received any communication regarding the unsettled charge. I am willing to settle this matter promptly by paying the previously agreed-upon amount of $[redacted] from January 14. N. Hungerford

I am once again having issues with my data usage, receiving a message saying I can purchase more gigabytes for $2. However, I am unable to submit the request after answering the same question repeatedly. My husband’s name is Anderson B. Cooper Jr, and his cell number is [redacted], while I am Julie Cooper, with cell number [redacted]. I am hearing impaired and live on a fixed income, relying heavily on my computers for communication. I urgently need to resolve this data situation to avoid costly overage charges. Thank you.

I recently switched to an iPhone 11 after leaving my previous employer. I'm experiencing issues with my contact list not transferring accurately. Some contacts are duplicated multiple times, and I'm unsure where Verizon is sourcing this information. As I'm now running my own business, I'd like to sync my contacts from my personal PC at home. I need assistance from Verizon to clarify how they access my contact information regularly so that I can ensure it is consistently accurate for phone access.

My September bill is much higher than expected based on the information Victor provided on 8/4/19 when I changed plans due to a temporary WiFi outage. Victor assured me the new plan would cost $85-90 a month, taking my financial and health issues into account. However, my September bill came to nearly $[redacted], which is unacceptable. Despite Victor agreeing to waive any extra charges for plan changes, I still got charged. I have been attempting to reach Verizon for over two weeks without success. This situation needs to be resolved promptly.

I have been on the phone for hours trying to cancel my phone, TV, and Internet services as I cannot transfer them to my new address. I have been informed to set up an in-house corporate account with Comcast. The initial mistake was made when disconnecting/connecting services for my new address. I want all services to be stopped on October 9 at my current address: [redacted] Paoli Woods, Paoli, PA [redacted]. The long wait times are unacceptable. If this issue is not resolved promptly, I will escalate it to the BBB. My last confirmation number was PA[redacted]5. - Sigrid Meier

My 90-year-old father, Richard B., has been unable to access his voicemail for his 14-year-old landline due to an "invalid response." Despite no recent changes, whenever he dials his [redacted] number and enters his passcode ([redacted]#), he is met with the error message. This issue has left him feeling stuck as he cannot proceed. His frustration has grown as he regularly hears the voicemail alert beep-beep-beep when attempting outgoing calls, indicating potentially many unheard messages. As his son, David B., I am reaching out on his behalf to seek a resolution to this ongoing problem. Any assistance in resolving this voicemail access issue would be greatly appreciated.

When I opened my account, a representative from the company installed a device in my car connected to Verizon services. However, when I returned to the store just two days later, the representative was not there. The staff present denied any knowledge of the device and advised me to contact Verizon. After reaching out to Verizon, I was assured that my account would be credited to resolve the situation. Despite this, I continued to receive letters prompting me to reach out to Verizon multiple times, each time receiving apologies and promises of resolution. However, the issue persisted, and I recently received a letter threatening to impact my credit. Multiple calls to Verizon led to being transferred to customer care, where reassurances were made but ultimately not followed through. The continuous runaround and lack of resolve have left me no choice but to consider escalating this matter to the attorney general in Kansas due to the extremely poor customer service experience.

I tried using Verizon service for one month in August [redacted], but it did not meet my needs, so I canceled before the end of the month. Having a remaining credit balance on my closed account, Verizon informed me via email that I need to log in to my account to access the credit. However, every time I attempt to input my account details into their system, it fails to recognize me due to the account being disconnected. I have been attempting to contact their customer service for three days now, but I have yet to speak with an agent as my calls are placed on hold for over an hour each time. I am seeking assistance on how to resolve this issue promptly.