My galaxy s*plus plus fell into a lake and want to get a new one. I was given hard time...

GetHuman1852552's customer service issue with Verizon from December 2018

5 views | 3878 similar | 0 following
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The issue in GetHuman1852552's own words
Get a new phone not refurbished . ... My galaxy s*plus plus fell into a lake and want to get a new one. I was given hard times by the Verizon company service because they messed up on their part and now I'm paying the price . When I been with verizon for ** years and they should be willing to help me. Since I'm still paying the phone offI would think verizon could make a one Time deal and replacing my phone since I have not switched to any other carrier even though they are willing to help me more than verizon
This was a big issue because I use my phone daily for my job being a Mobil massage therapist and lost over ** clients due to this issue
They could make this right by waving the fee and give me the phone that I still owe *** dollars for.
I been a customer for over ** years.
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Verizon

Galaxy s*plus plus
Customer service issue
Reported by GetHuman1852552
Dec 28th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 3878 others
0 customers following this

Timeline

GetHuman1852552 started working on this issue
Dec 28th, 2018 10:05pm