Verizon Customer Service Issues

I had an expired plan and wanted to renew with Verizon Black Friday deals to upgrade to Gigabit speed. I accidentally ordered the wrong plan. After hours in the Chat room, I called to cancel the order. One Rep said it couldn't be cancelled, another said it could if done within 24 hours. A Rep assured me the cancellation was successful. My old plan was restored, but with a new 2-year agreement. I tried to re-order the Gigabit plan but the confirmation email showed a different price than my order summary. Despite attempts via Chat and phone calls, the issue wasn't resolved. Natasha suggested rescinding the previous order to place a new one, but it didn't work. Now I'm stuck with a 2-year plan with lower speed. I want to order the $[redacted].99/mo offer or at least return to my previous plan (PA[redacted]9). I've spent over ten hours trying to fix this with Verizon this weekend.

I came across a deal online for a projector attachment compatible with the Moto Z. I made the purchase on 11/22 to give as a Christmas present. Today, I got an email requesting verification for the order with order number [redacted]. Since I didn't have an account and didn't plan on creating one, I contacted their provided number. Upon calling, I was prompted to confirm the order details. However, the representative then asked for additional personal information like the last 4 digits of my social security number, stating it was for creating a new account, which I didn't want. Allegedly, this was a condition for the advertised price, not mentioned during the purchase process. After requesting to speak to a supervisor, I was transferred to another customer service representative, Janice, who unfortunately disconnected our call after a 2-hour wait on hold. My only aim is to validate my order and receive the product without further issues.

I have been struggling for nearly two months to restore my Verizon cellphone voicemail. Despite numerous attempts through phone calls and live chats with Verizon, my voicemail remains inaccessible. After receiving a text from Verizon claiming the voicemail service has been restored, I still encounter a "BUSY" signal when trying to access it. The voicemail icon is visible on my phone's home screen, but it is non-functional. I am frustrated and just want my voicemail service to work properly again.

I have been dealing with a billing issue since Monday. When I noticed that my auto debit did not go through, I was informed that changing the auto pay mid-month meant it wouldn't take effect until next month. Despite assurances of no double charges, I saw a second charge the next day. After being assured of a refund, I now find myself in overdraft with bank charges accruing. I was advised the refund might take up to 72 hours. This situation is frustrating as I was initially told I wouldn't be double charged. I hope Verizon can cover these overdraft fees or credit them back to me. As a customer since July, I've encountered continuous billing problems. I've reached out for help online and over the phone, receiving the same 24-72 hour credit promise.

As a loyal customer for more than 2 years, I am dissatisfied with the service I've received. Despite multiple technician visits and increasing my bandwidth, the internet service remains slow and problematic. Constant resets are necessary, and the quality of service does not match the high monthly cost. I expect compensation for the subpar service and seek improved service quality for the amount paid. Without these changes, I may have to consider canceling my subscription due to the ongoing issues.

My mother is currently staying in an assisted living facility where my brother arranged Verizon service for her. Unfortunately, he hasn't received any billing statements as of yet. My mother, who is 96 years old and visually impaired, doesn't use a smartphone or need a messaging system. The phone automatically disconnects after 6 rings with a notification stating that the user hasn't set up a messaging system. She receives daily calls from Verizon that she struggles to comprehend. She's provided with a contact number but can't write it down, leading to confusion about the purpose of the calls. As her daughter, I attempt to contact her daily, but she's unable to reach the phone in time. I'm seeking assistance in obtaining the information to disable the messaging system. Your help is greatly appreciated.

I have been a long-time DSL customer in Ashfield, MA, and attempted to switch to your wireless solution due to being unable to get DSL when building a house next door. I was promised no charges until I confirmed it worked, but was billed anyway. I could not get the service to function with my new house and iPhone. I am requesting a refund for the service charges incurred. Furthermore, if the wireless issue isn't resolved, I would like to explore getting DSL and a landline. I plan to have a technician attempt to make the wireless option work. Kindly address the billing problem and look into providing DSL service. You can contact me at [redacted] to discuss further with a supervisor for resolution. Thank you.

I purchased DSL service from Verizon, which included a mandatory phone line. Despite numerous attempts to set it up, the service never functioned. After multiple calls, a technician revealed that DSL lines do not reach my home, rendering the service impossible to supply. I am requesting a complete refund for all fees related to this service, as the agreement was based on false premises. This encompasses charges for the DSL, phone line, and any technician visits. None of these fees should be upheld due to Verizon's misleading sales tactics. I am seeking a total reimbursement for this service.

I received a text about my phone being unregistered and contacted Verizon. It seems someone was trying to obtain information about my phone and even posed as a mortgage company to get credit details. My phone number was shared, appearing at Metro PCS. This led to my credit card being stolen. When I canceled it and requested a replacement, they tried changing the delivery address by contacting the credit card company. They accessed my email accounts, altering passwords. Even after the company reset them, the criminals changed them back to intercept new passwords. After 2 stressful days, the culprits now possess my birthdate and social security number. Verizon requested a police report to address the phone disconnection issue, creating a nightmare. I suspect an insider at Verizon leaked my information, exacerbating the situation.

I've spent a significant amount of time today speaking with two customer service representatives from BA chat to address issues with my international calling plan. The second agent did not respond for a long time, so I closed the chat. I am currently in London, England, having traveled for over 26 hours from the United States. Despite having a global plan with Verizon, I am unable to make local calls within the United Kingdom. Calls to and from the United States are only just starting to work. I'm worried about incurring high roaming fees and need urgent assistance to ensure my phone continues to work here. I am exhausted and eager to have this matter resolved before going to sleep. Can a supervisor or manager please contact me to resolve this promptly? Thank you.

I am requesting to speak with a supervisor or manager regarding my ongoing issue with my international calling plan from Verizon. After a long journey to London, my phone is not functioning, preventing me from making necessary calls. Despite following troubleshooting steps provided by representative Liz and chatting with Dominic, no resolution was reached. At this moment, I urgently need to contact my father in surgery and make local arrangements. Please connect me with a supervisor or manager for immediate assistance rather than another agent. Thank you.

I need to escalate my issue with Verizon as I have spent significant time already speaking to two representatives without a resolution. I'm currently in London and facing difficulties with my international calling plan. Despite following instructions provided by the previous representative, Liz, and later chatting with Dominic, my phone still doesn't work properly. I urgently need to reach my father who is in surgery and make local arrangements. I kindly request to speak directly with a supervisor or manager to address this problem promptly. Thank you for your help.

I am in urgent need to escalate my issue with Verizon regarding my international calling plan. After spending hours with two previous representatives, Liz and Dominic, my phone is still not working while I am in London. I followed the troubleshooting steps given, but nothing has resolved the issue. I urgently need to contact my father who is in surgery and make local arrangements. Please connect me with a supervisor or manager to resolve this problem promptly. Thank you for your assistance.

I wasn't properly informed about the monthly charge for the Jetpack. I thought I only paid for the device and that the data billing would be included in my cellphone plan. I was expecting to share data between my phone and other devices, but it was never explicitly mentioned that there would be an additional $20 charge for the Jetpack every month. The explanation was rushed and unclear, leaving me feeling dissatisfied. I have no use for the Jetpack but was informed it would cost me $[redacted] to cancel it. I believe that Verizon's customer service standards have declined, and clarity about charges is essential. I strongly oppose paying $20 monthly for a device that was not clearly disclosed to me prior to purchase. I urge for prompt assistance on this matter.

I recently signed up for auto pay. When prompted, I updated my card details. The system indicated I was on the $40 plan with $5 available for immediate use. I was also supposed to save an extra $5 for signing up for auto pay. To proceed, I was asked to make a $30 payment with my card on file. After doing so, $34.04 was deducted from my card. However, my service didn't renew, and my phone is currently not working. I tried calling the payment center, and it requested $35, which seems incorrect as I already received an email confirming my payment of $34.04. I have already paid for my monthly service, yet my cell, number [redacted], is still not operational.

I need help transferring my Verizon contract phone number to a different prepaid phone. Since I cannot find the SIM card from my original phone, I am unsure if I need to get a new SIM card or if I can use one of my extra Verizon SIM cards. If activating a new plan is necessary, I would like guidance on how to set up the Messaging Plus app for my contract number on my tablet while waiting. I attempted to use a different Verizon phone to receive the QR code, but it was unsuccessful. What is the easiest and fastest method to access messages and make/receive calls with my Verizon contract number on a different phone?

I collaborated with a representative from the customer care team earlier this year to address billing concerns and upgrade my phone. Despite facing multiple system glitches leading to delayed orders and receiving an incorrect phone initially, the customer care agent was attentive in resolving the issues promptly. Through continuous email communication, we managed odd notifications and billing discrepancies. Upon returning the incorrect phone, another system error reflected a large balance, which was rectified by Stephanie McCormack's intervention. Presently, I am facing an imminent service disruption due to the outstanding balance. Unfortunately, Stephanie is unreachable via email, and customer service is unsure how to assist me further, often redirecting me to financial services. I am attempting to locate another contact in Stephanie's department to continue resolving my concerns given the absence of her email monitoring since her departure. I possess all documented correspondences with Stephanie regarding billing, credits, and promotions she facilitated for me.

I have a $30 credit on my account due to losing 2 weeks on my previous prepaid bill. My phone got disconnected on the 15th, and I visited the Long Prairie, Minnesota location where I paid $10 to reactivate, making it $40 for my monthly bill. However, none of this reflected on my account. I had to pay $43.95 by calling #[redacted], resulting in a total payment of $55.66 towards my bill, with another $43.95 due on January 14th. I'm questioning the disappearance of the $30 credit I was supposed to receive and the $11 I paid at the store. The $30 credit was meant to cover me until the end of December. At this point, due to this missing money, I'm out $44.95. When I spoke with Dallas, the store manager, I was told they couldn't adjust the billing date, leaving me without the $30 credit and the $11 I paid at the store. I was initially assured on December 4th or 5th that I could use the credit to extend my billing cycle to the end of December if I visited the store. Despite assurances that it was sorted out, my phone got disconnected at 2 am on the 15th. I urgently need this issue resolved as my phone is my only means of communication, and I'm extremely frustrated.

Hello, my name is Joshua Humphrey and I recently became a customer of Verizon. While setting up my account on their secure website, I encountered an issue while purchasing a new phone. Although I was unintentionally charged, my main concern is that my order expired after going through a credit check and speaking with fraud representatives. I provided my driver's license for verification, but unfortunately, my order was not completed. After speaking with a representative who assured me someone would contact me within 48 hours, I am eagerly waiting for assistance to purchase the phone on a payment plan before Christmas. The application number related to this issue is [redacted]40. Thank you for your help.

I need some assistance, please. In the first week of December [redacted], I decided to leave AT&T due to a situation with a sales rep that resulted in me facing additional costs of around $[redacted]. I visited the South Park Store at [redacted] E. Woodlawn, [redacted], where the Verizon representatives tried to win my business after my 19 years with AT&T. Verizon offered me a deal of $[redacted] per phone and $[redacted] per phone for military personnel, but they required a copy of my stepson's pay stub. Despite him being in basic training and providing the pay stub around Christmas, when I returned to the store a week later, I was told the promotion had ended. The store only offered $[redacted] per phone for switching. Considering the $[redacted] buy-out fee from AT&T after being loyal for 19 years, I was disappointed by this turn of events. It's frustrating to have put in effort to switch providers only to have the promotion revoked. I would appreciate any help to move away from AT&T. Thank you, Keith B.