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Name on the booking, Booking reference, Billing address, and Email address on the account
The issue in GetHuman-hrservic's own words
Cancelled booking for which a £*** REFUNDABLE breakage deposit of £*** has been charged. As we're not using the accommodation, we cannot, therefore, cause any breakages and thus the £*** deposit must be returned. Contacted the proprty host who advised contact must be made with vrbo. Have tried to do so through their website 'chat' option but just sit for several minutes without response even though a message 'your connected to an agent' appears. Similarly, no phone contact possible and no customer service email address provided. HELP!
GetHuman-hrservic did not yet indicate what VRBO should do to make this right.
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GetHuman-hrservic indicated the issue is not fixed yet.
Mar 12th 1:59pm
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