Amtrak Customer FAQ

Amtrak provides rail service connecting most of the United States and Canada, so the necessity to provide refunds is part of its industry. Amtrak goes the extra mile by offering four different methods for requesting a refund. The quickest options are calling its customer services agents or cancelling your booking within the refund policy guidelines through your Amtrak account.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

If you booked a trip on Amtrak, and your plans have changed, you can cancel your reservation and request a refund or an eVoucher. Online cancellations can be completed through your Amtrak account, or ticket holders can call customer support to cancel a reservation. You can also cancel your reservation online without an Amtrak account in a few simple steps.

You can bring an open drink container onto the train, but it's recommended to keep it securely upright to avoid spills. As for luggage, Amtrak does not typically check luggage like airlines do; however, you are responsible for your own bags. There are guidelines regarding the amount and type of luggage you can bring.

Yes, you can claim points for travel completed up to 30 days before enrolling in the Amtrak Guest Rewards program.