Amtrak Customer FAQ

Top Answers & How-to Guides

What is Amtrak's Phone Number?

The question we are asked most often is about how to talk to Amtrak customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there options for making group reservations on Amtrak?

Yes, Amtrak offers options for making group reservations. Whether you're planning a family trip, school outing, or corporate event,...
Ask any question you have about Amtrak customer service, get an answer now.

Recent Amtrak Customer Questions

Does Amtrak go from Gainesville, Texas to Omaha, Nebraska?

Amtrak does not offer a direct route from Gainesville, Texas to Omaha, Nebraska. However, you may be able to book a journey with transfers. We suggest checking specific dates and times on the Amtrak website or app for the most up-to-date and detailed schedule and route information.
Asked Jun 9, 2024 2:20 AM

is there a train that goes from chicago Ill. to Kinmundy Ill?

Yes, Amtrak provides train services from Chicago, Illinois to Kinmundy, Illinois. The name of the train route is the Illini / Saluki. Just a reminder, schedules can change so it is advisable to check the exact times on the day you plan to travel.
Asked Mar 26, 2024 11:14 AM

Help me with my Amtrak customer service issue

Refunds and Cancellations

How Do I Get a Refund from Amtrak?

Amtrak provides rail service connecting most of the United States and Canada, so the necessity to provide refunds is part of its industry....

How Do I Cancel My Amtrak Reservation?

If you booked a trip on Amtrak, and your plans have changed, you can cancel your reservation and request a refund or an eVoucher. Online...

What is the refund policy for unused Amtrak tickets?

The refund policy for unused Amtrak tickets is as follows: If you have purchased a ticket but will not be able to use it, you can request...

Traveling with Kids

Do Kids Need ID to Travel on Amtrak?

Amtrak has specific requirements for minor passengers. Typically, ID isn't required for minors under 15 if they're traveling with an...

Reservation Changes

How Do I Change the Date of My Amtrak Reservation?

If you made a reservation with Amtrak and you need to change the date of your trip, you should easily be able to do so. You can change...

Making Reservations

How Do I Make a Reservation for Amtrak?

To travel on an Amtrak train, it is best to make a reservation in advance of your trip. There are three different ways you can make...

Baggage Policy

What is the baggage policy for Amtrak?

Amtrak's baggage policy allows each passenger to bring two personal items and two carry-on bags onboard. Personal items include purses,...

Pet Policy

Can I bring my pet on Amtrak?

Yes, Amtrak allows passengers to bring their pets on board. However, there are certain rules and restrictions to ensure the safety...

Luggage Limits

What is the maximum weight and size limit for carry-on luggage?

The maximum weight and size limit for carry-on luggage on Amtrak trains is 50 pounds (22.7 kg) and 28 x 22 x 14 inches (71 x 55 x 35...


Are there any discounts available for senior citizens?

Yes, Amtrak offers various discounts for senior citizens. Passengers aged 65 years or older are eligible to receive a 10% discount...

Station Arrival

How early should I arrive at the station before the departure time?

Passengers are advised to arrive at the station at least 30 minutes prior to the scheduled departure time. However, it is recommended...

Bicycle Policy

What is the policy for traveling with bicycles on Amtrak?

Amtrak welcomes bicycles on most of its trains, subject to availability and certain guidelines. To bring your bike onboard, you must...

Food and Drinks

Can I bring my own food and drinks on board?

Yes, Amtrak permits passengers to bring their own food and drinks on board. Passengers are welcome to bring their own snacks, non-alcoholic...

Onboard Services

Are there power outlets available on the trains?

Yes, Amtrak trains provide power outlets on board for passengers' convenience. Most trains are equipped with both 120-volt outlets...

Are there Wi-Fi services available on Amtrak trains?

Yes, Amtrak provides Wi-Fi services on many of its trains. Passengers can enjoy free Wi-Fi connectivity to browse the internet, check...


What amenities are offered in the different classes of service?

Amtrak offers a variety of amenities across its different classes of service. In the First Class, passengers are provided with spacious...

Group Reservations

Are there options for making group reservations on Amtrak?

Yes, Amtrak offers options for making group reservations. Whether you're planning a family trip, school outing, or corporate event,...
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