Greyhound Customer FAQ

Top Answers & How-to Guides

What is Greyhound's Phone Number?

The question we are asked most often is about how to talk to Greyhound customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Greyhound offer any travel rewards or loyalty programs?

Yes, Greyhound offers a travel rewards and loyalty program called Road Rewards. It is designed to reward frequent travelers and provide...
Ask any question you have about Greyhound customer service, get an answer now.

Recent Greyhound Customer Questions

My greyhound bus broke down and delayed my trip on the side of the road for more than 4 and a half hours then said the next available bus to continue my trip was until the next day. Can I get a full refund?

We apologize for the inconvenience that you experienced. In such cases, it is important to remember that as a passenger, you have certain rights. To request a refund, go to Greyhound's official website or get in touch with their customer support. Greyhound typically assesses these situations on a case-by-case basis and it will likely depend on the specific terms of your ticket purchase. Please be ready with all the necessary details about your journey and the incident that occurred.
Asked Apr 26, 2024 8:20 PM

trip was canceled and I was never refunded or exchanged in tickers

We're sorry to hear about your experience. As a general policy, Greyhound does offer refunds or exchanges on tickets depending on the type of ticket you've purchased. For non-refundable tickets, you may be eligible for a one-time change before your original travel date, however, there could be potential fees. For refundable tickets, you can request a refund at the original place of purchase. If you believe there has been a mistake or issue, we recommend reaching out to Greyhound customer service directly to discuss your specific situation.
Asked Apr 10, 2024 12:24 AM

Waiting for refund of 71 dollars for cancellation. I purchased ticket from Columbia SC to Norfolk -Virginia beach

We're sorry for any inconvenience you've experienced. If you've purchased a refundable ticket from Greyhound, you may qualify for a refund following your cancellation. Keep in mind that cancellations must be made at least 24 hours prior to your scheduled departure time. Once you've cancelled your ticket, the refund processing time can take up to 7 to 14 days. Please be patient while Greyhound works to process your refund. If the expected time has passed and you still haven't received your refund, we recommend reaching out to Greyhound's Customer Service team for assistance.
Asked Apr 3, 2024 9:01 PM

Does greyhound go to Ft. Lauderdale airport?

Yes, Greyhound does offer service to Fort Lauderdale, Florida. However, they typically do not drop passengers directly at the airport. Greyhound buses usually stop at the nearest Greyhound station, which in Fort Lauderdale, is located at 515 NE 3rd Street. From there, passengers can take local transportation, such as a taxi or rideshare, to reach Fort Lauderdale Airport. Please check the Greyhound schedule for appropriate times and more detailed information.
Asked Apr 1, 2024 3:33 PM

Hello, I am over 62 years and do I get my discount in Florida?

Yes, Greyhound offers a senior discount for those who are 62 years old and above. This will allow you to enjoy a 5% discount off regular travel fares. However, it's worth noting that discounts may not be available on all routes and schedules, as well as during peak holiday travel times. Booking would need to be direct with Greyhound and not through a third party, and you must show a photo ID to prove your age when you buy your ticket and when you board the bus.
Asked Mar 6, 2024 3:40 PM

Help me with my Greyhound customer service issue

Baggage Allowance

What Is the Baggage Allowance for Greyhound?

In summary, traveling with Greyhound is a convenient and affordable way to get around the United States. With the company's generous...

Lost Luggage

What Do I Do If Greyhound Lost My Luggage?

Going on a trip is most always an adventure, but things can turn for the worse when you lose your baggage, and there's items you need...

Pets on Bus

Can I bring my pet on a Greyhound bus?

Yes, Greyhound allows passengers to bring small pets on their buses. However, specific rules and restrictions apply. Pets must be transported...

Payment Methods

What forms of payment does Greyhound accept?

Greyhound accepts various forms of payment to make ticket purchasing convenient for passengers. We gladly accept credit cards, including...

Ticket Changes

Can I change or cancel my Greyhound ticket?

Yes, you can change or cancel your Greyhound ticket. Greyhound provides flexible options for its customers. If you wish to make changes...


Are there discounts available for students or seniors?

Yes, Greyhound offers discounts for both students and seniors. Students aged 16-25 with a valid student ID receive a 10% discount on...

Arrival Time

How early should I arrive at the Greyhound bus station?

Passengers are advised to arrive at the Greyhound bus station at least 30 minutes before their scheduled departure time. This allows...

Oversized Baggage

Can I bring a bicycle or oversized baggage on a Greyhound bus?

Yes, you can bring a bicycle or oversized baggage on a Greyhound bus. However, certain restrictions and fees apply. Bicycles must be...

Onboard Amenities

Are there electrical outlets and Wi-Fi on Greyhound buses?

Yes, Greyhound buses are equipped with electrical outlets and Wi-Fi for passengers' convenience. These amenities allow travelers to...

Children Policy

What is the policy for traveling with children on Greyhound?

Greyhound's policy for traveling with children is straightforward and ensures a safe and enjoyable journey for everyone. Children between...

Travel Documents

Do I need a passport to travel on Greyhound to Canada or Mexico?

No, you do not need a passport to travel on Greyhound to Canada or Mexico. However, it is important to note that acceptable identification...

Refund Policy

What is the refund policy for Greyhound tickets?

Greyhound has a flexible refund policy for tickets. If you no longer need your ticket, you can request a refund depending on the type...

Luggage Restrictions

Are there any restrictions on the type of luggage I can bring on Greyhound?

Yes, Greyhound has some restrictions on the type of luggage that can be brought aboard. Each passenger is allowed to bring two pieces...

Rewards Programs

Does Greyhound offer any travel rewards or loyalty programs?

Yes, Greyhound offers a travel rewards and loyalty program called Road Rewards. It is designed to reward frequent travelers and provide...
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