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What is the refund policy for Greyhound tickets?

Asked 2 years ago
Greyhound has a specific refund policy that varies depending on the type of ticket purchased. Generally speaking, tickets labeled as "refundable" can be returned for a full refund prior to the departure time of the scheduled trip. However, tickets that are marked as "non-refundable" do not allow for refunds, which means that once they are purchased, the fare cannot be returned. For passengers who wish to change their travel plans, Greyhound does provide options to modify tickets. This often involves paying a fee and potentially adjusting the fare if the new ticket is more expensive. It is important to note that all refund requests must typically be initiated through the designated process provided on the Greyhound website or through the appropriate customer service channels. Greyhound advises passengers to check the specific terms and conditions associated with their ticket at the time of purchase, as these details will outline the refund possibilities. It is always a good idea for travelers to stay informed by visiting the current Greyhound webpage for the most accurate and up-to-date information about ticketing policies, as they may change. Additionally, this resource will provide guidance on how to proceed with requesting a refund or making changes to an existing reservation.
Answered Jul 3rd 2025

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