Greyhound Phone Number

Calling Greyhound customer service faster by GetHuman

214-849-8966
Customer service
Current Wait: 37 mins (33m avg)
Hours: Mon-Fri 5am-11pm CST; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
ComplaintCancel or change bookingMissing itemMake a bookingRefundsA different issue
Get to a live person fastest: Just wait on the line

Reasons customers like you called recently

Amanda Rogni is to arrive in Fort Wayne Indiana by Greyhound bus how can I find out if...
2d ago
It would be much easier to talk to someone about this because it gets rather convoluted...
3d ago
Hi my name is jamil alexander and im try to refound three take us to have three differe...
7d ago
I purchased a round trip from Milwaukee WI, to Chicago IL I missed the first bus I have...
8d ago
I would like to exchange my tickets for an earlier time.
8d ago
I put the wrong last name on my greyhound ticket that I purchased for my mother all I w...
9d ago
Need to no if I need an I'd to take the bus
10d ago
How much is it for a ticket from traverse City to Muskegon michigan? Asap
11d ago
We are waiting for the greybound bus. We need to get to El Paso quickly. No one can giv...
13d ago
My bus was cancelled and I would like a refund
13d ago
Need to reschedule bus ticket
16d ago
I believe I may have missed my departure I thought it was for **:** am for *** I mistak...
18d ago
I just want to thank the greyhound drivers and staff for their excellent customer care...
a mo ago
My outbound bus was delayed which caused me to miss my connecting bus to New York. I ha...
a mo ago
My bus it’s not here bus number **** in Ogden station Utah
a mo ago
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on Greyhound's Phone-Based Customer Care

Greyhound Lines, more commonly referred to simply as "Greyhound" is an intercity bus service that operates throughout North America. With over 3,800 destinations served, Greyhound is a company that gets a lot of customer service calls.

Why Do People Call Greyhound Customer Support?

People call Greyhound customer support for a range of reasons, including:

  • Questions about service areas and routes
  • Assistance with ordering tickets
  • Disability accommodations
  • Ticket refunds and exchanges
  • Locating lost baggage or making a claim on luggage that has been damaged
  • Complaints about service or other issues

Best Tips for a Successful Call

Here are some tips for quickly and effectively resolving issues when you call Greyhound customer support:

  • Make sure you are calling the correct phone number. Greyhound has several calling options, including English and Spanish customer service lines, dedicated lines for people who are filing a claim for lost or damaged luggage, a TTY/TDD line and a special number for those who wish to book group travel.
  • Make sure you call during a time when Greyhound's customer service staff is available. While general customer service pertaining to travel information and ticketing is available 24/7, the group travel and luggage lines have more limited hours.
  • When you call, have documents and other pertinent information in front of you. You'll need these to help the representative look up your information and provide you with assistance.

How Do People Feel About Their Calls to Greyhound Customer Service?

Consumer feelings about Greyhound customer service appear to be mixed. While many people are satisfied with the help they've received, others feel that Greyhound's customer service representatives were less than helpful.

It should also be noted that federal law does not provide significant protections to bus passenger claims for compensation when a carrier, such as Greyhound, fails to depart or arrive on time, or a trip is disrupted. There are cases in which Greyhound has canceled trips or suffered mechanical failures that led to severe disruption of service and has failed to provide timely and reasonable compensation.

Notable Media Cases

In one notable case, a man booked a ticket via Greyhound so that he could get home for a holiday. Greyhound issued him a ticket but told him that he would be on a bus with a third-party carrier. Unfortunately, the bus was overbooked and he was denied boarding.

The third-party carrier's customer service referred him to Greyhound, Greyhound told him that they couldn't help him over the phone, but that they would send him a paper claim form. The gentleman in question ended up having to rent a car at a significant cost to complete his trip.

What Kind of Issues Can Greyhound Phone-Based Customer Service Resolve?

Greyhound phone-based customer service can assist with a range of concerns, including issues with luggage, some refunds or compensation claims, answering questions about fair types, and general customer service. Like many transportation companies, Greyhound offers discounts on group tickets, which can also be arranged by phone.

What Can't Be Resolved by Phone with Greyhound?

There are some issues that are difficult, if not impossible, to resolve over the phone with Greyhound:

  • If you get to a station and realize that you've forgotten to bring your ticket or e-ticket confirmation, you may have to speak to a ticket agent about getting a ticket reissued so you can get on your bus. Greyhound advises allowing plenty of time for getting a resolution in this scenario.
  • Greyhound stations operate lost and found services: If you believe that you lost something on the bus, contact the station or stations where you boarded or got off the bus.
  • If Greyhound has booked your trip with a third-party service, you may have to contact that service to address your concerns. You may also be asked to complete paper forms that must be mailed to the company.

What Can I do if my Call to Greyhound Is Unsuccessful?

If your call to Greyhound leaves you dissatisfied, take a few minutes to relax. Next, type or write out what happened during the call. Having these notes can be really useful if you have to escalate your case.

Another thing you can do is write out your desired resolution. Knowing what you want out of the call, such as an apology, a refund, a new ticket or compensation for meals, can help you keep the conversation on track.

Once you have this information recorded, try calling back. Some representatives are better trained than others and may be able to research and resolve your situation for you.

Another option is to contact Greyhound by email. Email provides you with a written record of your communications, which can be helpful if you have to take your case to management or a third-party advocate.

Greyhound also has a Twitter account. You may be able to get in touch with a social media specialist there who can help you with your case.

Customer Number 214-849-8966 - by the Numbers

Phone number to dial
214-849-8966
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Fri 5am-11pm CST
Best time to dial
8:30am
Navigate phone maze to a human
Just wait on the line
Average wait
33
Current wait
37
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or email or web
Quality of communication
89%
Quality of help
58%
Customer votes
7,383
Information last updated
Wed Feb 19 2020 10:00:00 GMT+0000 (UTC)

Greyhound's Best Toll-Free/800 Customer Phone Number

This is Greyhound's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Greyhound agent. This phone number is Greyhound's Best Phone Number because 88,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 214-849-8966 include Complaint, Cancel or change booking, Missing item, Make a booking, Refunds and other customer service issues. The Greyhound call center that you call into has employees from California, Alabama, Connecticut, New York, Tennessee, Texas and is open Mon-Fri 5am-11pm CST according to customers. In total, Greyhound has 4 phone numbers. It's not always clear what is the best way to talk to Greyhound representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Greyhound - by phone or otherwise

While 214-849-8966 is Greyhound's best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Greyhound customers, is by calling their 800-661-8747 phone number for their Canadian Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-661-8747 for Canadian Customer Service. If you think this information is inaccurate or know of other ways to contact Greyhound please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Greyhound.

What is GetHuman's Relationship to Greyhound?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Greyhound. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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