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Greyhound Customer Service

Phone Number & Contact Info

Greyhound's Best Phone Number

800-231-2222
Toll-free·Calls Customer Service·Most popular Greyhound number
Q:

How do I talk to a live human at Greyhound?

A:Just wait on the line
Q:

Does Greyhound offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

Greyhound Customer Phone Numbers

Canadian Customer Service

800-661-8747
Toll-free · Mon-Fri 5am-11pm CST · Press 2. For Canadian customers · For fares and schedules, press 1. For immigration, press 2. To book a trip, press 3. To find a bus stop, press 4. To track your bus, press 5. For info for first-time travelers, press 6.

International Customer Service

214-849-8100
24 hours, 7 days · Calling this Greyhound number should go right to a real human being · For fares and schedules, press 1. For immigration, press 2. To book a trip, press 3. To find a bus stop, press 4. To track your bus, press 5. For info for first-time travelers, press 6.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Greyhound phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait on the line
Here is how our research team describes the way the Greyhound phone system greets you: For fares and schedules, press 1. For immigration, press 2. To book a trip, press 3. To find a bus stop, press 4. To track your bus, press 5. For info for first-time travelers, press 6.
Below are some clips we've found from Greyhound's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Greyhound. For English, press one. Dear customer, Greyhound Lines Incorporated process your personal data for the booking, implementation, and processing of transport services, including customer care, as well as for the fulfillment of legal obligations. Among other things, you have the right to receive information about your data processed by us as well as the right to have this data deleted if it's no longer necessary to achieve the stated purpose. You can find more information on the web at greyhound dot com slash n slash legal slash privacy dash policy. Safety of customers and employees is Greyhound's number one priority. Effective immediately, masks are optional for all employees and customers in the terminals and onboard buses unless required by local municipalities. Cleaning and disinfecting procedures are also enhanced. Please visit greyhound dot com slash p sub mind to read the latest updates and plan to keep you safe while traveling Greyhound. For fares and schedules, press one."
Excerpt from a call with Greyhound
Sunday, January 7, 2024 8:19 AM

What are the hours and when should I call?

Greyhound operates the call center for this 800-231-2222 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 893 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Greyhound phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Greyhound staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Greyhound is Sunday. The most busy day to call is Thursday, which averages 89% more phone calls by comparison. Again, this is based on a sample of 893 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Greyhound

In summation, the best day to call Greyhound is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Greyhound staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Calling this Greyhound Customer Number

Christian Allen is the editor / author responsible for this content.
Jan 24, 2024

I am thinking about taking a trip over break, but a flight is too expensive in this economic climate. Therefore, I thought maybe I'd check into Greyhound to see what type of pricing I could find. I also am looking at an alternative destination to hopefully spend less while still getting to see something new. I like to try to get out and see the world as much as possible when I have downtime. I've never traveled via Greyhound though, so I thought that I would call to book a trip to make sure that I get my questions answered. 

To be honest, I've never thought about traveling Greyhound before and didn't even know where the closest terminal would be to me. I also didn't know how it works, and if there are layovers and transfers like there would be on a flight. These are all things that I thought an agent would be the best to assist me with. Given that Greyhound travels across the country, I thought there might be a long wait. It turns out there was a medium wait, but it was an odd one because they don't use hold music and for a while, I thought they hung up on me or something glitched. 

When I called, an automated voice picked up and said, "Welcome to Greyhound." He then offered me to continue in English, Spanish, or French and I chose English. Before I could even get to directory options, I had to listen to two very long lectures. The first was about the data policy of Greyhound and the second seemed like a leftover artifact from lockdown. Both held little meaning to me and took too much time. 

Next, I was offered a directory that included these options, "For fares and schedules, press 1. For information about possible questioning and Washington state travel, press 2. To book a trip, press 3. To find a bus stop, press 4. To track your bus, press 5. For information for first-time travelers, press 6." After I pressed 3, it asked me to stay on the line and gave me instructions about taking part in a survey. Then the line went dead.

There was no hold music or anything, but it also didn't hang up on me. I waited for 10 minutes and nothing changed. It was just dead silence the entire time. I'm not sure if I would've gotten to someone or not, but I hung up and figured I'd try one more time. If the same thing happens I'll probably just go online and book. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Greyhound

If you have time to do a bit of reading before you call Greyhound, we recommend you read over some of our problem-specific articles.

What Is the Baggage Allowance for Greyhound?

In summary, traveling with Greyhound is a convenient and affordable way to get around the United States. With the company's generous baggage allowance, you can bring along all of your belongings with you on your trip.

What is the policy for traveling with children on Greyhound?

Greyhound's policy for traveling with children is straightforward and ensures a safe and enjoyable journey for everyone. Children between the ages of 12 and 16 can travel alone, but those younger than 12 must be accompanied by a responsible adult aged 17 or older. When traveling with an adult, children receive discounted fares, making it more affordable for families. Greyhound highly recommends that children traveling alone have an Unaccompanied Child ticket, which includes supervision by Greyhound staff throughout the trip. Additionally, the child's parents or guardians must complete necessary paperwork during ticket purchase and arrival at the terminal. Greyhound prioritizes the safety and well-being of all passengers, especially children, so they can travel with peace of mind and experience the comfort and convenience that Greyhound bus travel offers.

What is the refund policy for Greyhound tickets?

Greyhound has a flexible refund policy for tickets. If you no longer need your ticket, you can request a refund depending on the type of fare you purchased. For Economy and Economy Extra tickets, refunds are permitted before the scheduled departure time, subject to a 20% cancellation fee. Economy Extra tickets can also be refunded after the scheduled departure time, with a 20% fee and only within two hours of the original departure time. Flexible Fare tickets are refundable at any time without any cancellation fee. Refunds can be processed at the Greyhound website, ticket counters, or by contacting customer service. It is important to note that certain tickets, like promotional or special fare tickets, may not be refundable. For more details on the refund policy, please refer to the Greyhound website or contact customer service.

Top Greyhound customer service problems

Click the link above to get answers to just about any Greyhound customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Greyhound, and their purpose. Are any of these similar to the reason you are trying to call?
Ticket order inquiry: "I ordered a Greyhound ticket on May second."
- From a call lasting 16m 37s , May 17, 2024 8:32 PM
Ticket not received: "My brother has not received the ticket I purchased for him."
- From a call lasting 17m 18s , Apr 14, 2024 2:32 AM
Reschedule bus ticket: "Is there any way to reschedule that, like, not reschedule, but is there another Burlington Trailways bus that comes today to go to Iowa City directly?"
- From a call lasting 36m 13s , Apr 9, 2024 12:32 PM
Missing bus: "Hi. We got the Erie Grayhound bus station. Our it's, like, six of us here waiting for our bus, and they telling us our bus left us."
- From a call lasting 6m 16s , Apr 5, 2024 5:05 PM
Bus route inquiry: "I need to find out if the bus runs from Fayetteville, North Carolina to Chicopee, Massachusetts."
- From a call lasting 3m 14s , Mar 27, 2024 1:10 PM
Unauthorized ticket purchase: "Somebody's using my email to get on a bus."
- From a call lasting 6m 51s , Mar 26, 2024 1:33 PM
Booking ticket assistance: "I'm trying to book a ticket from Red Mountain, Wisconsin to Memphis, Tennessee."
- From a call lasting 7m 21s , Mar 19, 2024 3:04 AM
Change bus ticket time: "I'm looking to try and change my bus time to later in the day."
- From a call lasting 21m 58s , Mar 16, 2024 4:10 PM
Arranging bus travel for son: "My son is stuck in South Indiana and trying to get to Dallas, I need to arrange for him to catch a bus towards Dallas as soon as possible."
- From a call lasting 16m 26s , Mar 9, 2024 8:13 PM
Inquiring about job application: "Do you all have a hiring process? I filled out an application last month."
- From a call lasting 4m 1s , Mar 6, 2024 10:23 PM

More Greyhound Customer Service Contacts

There are of course other ways to contact Greyhound customer service besides the phone. Below we list the best ones, by medium.

Greyhound Customer Service Live Chat

greyhound.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Greyhound provides this option.

Greyhound Customer Help Desk / Web Support

greyhound.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Greyhound customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Greyhound's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Greyhound agent. This phone number is Greyhound's best phone number because 88,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-231-2222 include Account Setup, Overcharge on Account, Account Access, Change Booking, Find an Itinerary and other customer service issues. The Greyhound call center that you call into has employees from California, Alabama, Connecticut, New York, Tennessee, Texas and is open 24 hours, 7 days according to customers. In total, Greyhound has 3 phone numbers. It's not always clear what is the best way to talk to Greyhound representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Greyhound. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Greyhound. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Compare Greyhound Customer Service

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