A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 41 seconds.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · Mon-Fri 5am-11pm CST · Press 2. For Canadian customers · For fares and schedules, press 1. For immigration, press 2. To book a trip, press 3. To find a bus stop, press 4. To track your bus, press 5. For info for first-time travelers, press 6. · Free tools available: Talk for me, Skip the wait, Schedule my call
24 hours, 7 days · Calling this Greyhound number should go right to a real human being · For fares and schedules, press 1. For immigration, press 2. To book a trip, press 3. To find a bus stop, press 4. To track your bus, press 5. For info for first-time travelers, press 6.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Greyhound below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Greyhound phone number to document the phone system.
Here is how our research team describes the way the Greyhound phone system greets you: For fares and schedules, press 1. For immigration, press 2. To book a trip, press 3. To find a bus stop, press 4. To track your bus, press 5. For info for first-time travelers, press 6.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Below are some clips we've found from Greyhound's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Greyhound.
For English, press one.
Dear customer, Greyhound Lines Incorporated process your personal data for the booking, implementation, and processing of transport services, including customer care, as well as for the fulfillment of legal obligations.
Among other things, you have the right to receive information about your data processed by us as well as the right to have this data deleted if it's no longer necessary to achieve the stated purpose.
You can find more information on the web at greyhound dot com slash n slash legal slash privacy dash policy.
Safety of customers and employees is Greyhound's number one priority.
Effective immediately, masks are optional for all employees and customers in the terminals and onboard buses unless required by local municipalities.
Cleaning and disinfecting procedures are also enhanced.
Please visit greyhound dot com slash p sub mind to read the latest updates and plan to keep you safe while traveling Greyhound.
For fares and schedules, press one."
Excerpt from a call with Greyhound
Sunday, January 7, 2024 8:19 AM
What are the hours and when should I call?
Greyhound operates the call center for this 800-231-2222 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,562 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Greyhound call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Greyhound phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Greyhound staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Greyhound is Sunday.The most busy day to call is Wednesday, which averages 78% more phone calls by comparison.Again, this is based on a sample of 1,562 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday, which is 1574% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Greyhound is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Greyhound staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
I am thinking about taking a trip over break, but a flight is too expensive in this economic climate. Therefore, I thought maybe I'd check into Greyhound to see what type of pricing I could find. I also am looking at an alternative destination to hopefully spend less while still getting to see something new. I like to try to get out and see the world as much as possible when I have downtime. I've never traveled via Greyhound though, so I thought that I would call to book a trip to make sure that I get my questions answered.
To be honest, I've never thought about traveling Greyhound before and didn't even know where the closest terminal would be to me. I also didn't know how it works, and if there are layovers and transfers like there would be on a flight. These are all things that I thought an agent would be the best to assist me with. Given that Greyhound travels across the country, I thought there might be a long wait. It turns out there was a medium wait, but it was an odd one because they don't use hold music and for a while, I thought they hung up on me or something glitched.
When I called, an automated voice picked up and said, "Welcome to Greyhound." He then offered me to continue in English, Spanish, or French and I chose English. Before I could even get to directory options, I had to listen to two very long lectures. The first was about the data policy of Greyhound and the second seemed like a leftover artifact from lockdown. Both held little meaning to me and took too much time.
Next, I was offered a directory that included these options, "For fares and schedules, press 1. For information about possible questioning and Washington state travel, press 2. To book a trip, press 3. To find a bus stop, press 4. To track your bus, press 5. For information for first-time travelers, press 6." After I pressed 3, it asked me to stay on the line and gave me instructions about taking part in a survey. Then the line went dead.
There was no hold music or anything, but it also didn't hang up on me. I waited for 10 minutes and nothing changed. It was just dead silence the entire time. I'm not sure if I would've gotten to someone or not, but I hung up and figured I'd try one more time. If the same thing happens I'll probably just go online and book.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Greyhound
If you have time to do a bit of reading before you call Greyhound, we recommend you read over some of our problem-specific articles.
In summary, traveling with Greyhound is a convenient and affordable way to get around the United States. With the company's generous baggage allowance, you can bring along all of your belongings with you on your trip.
Greyhound's policy for traveling with children is straightforward and ensures a safe and enjoyable journey for everyone. Children between the ages of 12 and 16 can travel alone, but those younger than 12 must be accompanied by a responsible adult aged 17 or older. When traveling with an adult, children receive discounted fares, making it more affordable for families. Greyhound highly recommends that children traveling alone have an Unaccompanied Child ticket, which includes supervision by Greyhound staff throughout the trip. Additionally, the child's parents or guardians must complete necessary paperwork during ticket purchase and arrival at the terminal. Greyhound prioritizes the safety and well-being of all passengers, especially children, so they can travel with peace of mind and experience the comfort and convenience that Greyhound bus travel offers.
Greyhound has a flexible refund policy for tickets. If you no longer need your ticket, you can request a refund depending on the type of fare you purchased. For Economy and Economy Extra tickets, refunds are permitted before the scheduled departure time, subject to a 20% cancellation fee. Economy Extra tickets can also be refunded after the scheduled departure time, with a 20% fee and only within two hours of the original departure time. Flexible Fare tickets are refundable at any time without any cancellation fee. Refunds can be processed at the Greyhound website, ticket counters, or by contacting customer service. It is important to note that certain tickets, like promotional or special fare tickets, may not be refundable. For more details on the refund policy, please refer to the Greyhound website or contact customer service.
Click the link above to get answers to just about any Greyhound customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Greyhound, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about bus station: "I'm trying to get the location for the Greyhound bus station in Marshall, Texas."
- From a call lasting 24m 5s , Nov 20, 2024 3:38 PM
Bus stop information request: "I'm trying to find a place that I can just get off the bus."
- From a call lasting 47m 17s , Nov 20, 2024 10:10 AM
Information about why customers call Greyhound is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Greyhound provides this option.
As a last, sometimes only, resort- Greyhound customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Greyhound's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Greyhound agent. This phone number is Greyhound's best phone number because 88,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-231-2222 include Account Setup, Overcharge on Account, Account Access, Change Booking, Find an Itinerary and other customer service issues. The Greyhound call center that you call into has employees from California, Alabama, Connecticut, New York, Tennessee, Texas and is open 24 hours, 7 days according to customers. In total, Greyhound has 3 phone numbers. It's not always clear what is the best way to talk to Greyhound representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Greyhound. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Greyhound. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
