Calling Greyhound for a customer service question or concern is a simple process, but it does require some time on the phone. As soon as I called, an automated system prompted me to press 1 for English, 2 for French and 3 for Spanish. I chose 1 and had to sit through a few minutes' worth of automated recordings that shared basic information about Greyhound's policies.
The recordings began by informing me that my personal data would be collected over the phone for booking and that I could ask for that information to be deleted if it was no longer needed. Another recording addressed the safety of customers and employees by stating that masks are optional inside terminals and on buses, unless required by state or local municipalities, and that cleaning procedures have been enhanced. The system advised me to visit Greyhound's website to learn more.
After the messages, I was directed to a menu of options asking me to choose from selections for fares and schedules, bookings, questions related to immigration travel, bus stop locations, bus tracking and first-time traveler assistance. As a new traveler, I was calling to find out if Greyhound offered any current deals or promos so selected the option for first-time traveler to proceed.
This led me to another menu that included choosing from boarding, baggage, tickets, child traveling tips or other requests. Not sure which to choose, I opted for other requests and was told to stay on the line to speak with a representative. The wait was less than a few minutes before an employee was on the phone.
They asked how I could be helped, and I explained I was a new traveler seeking information about ticket deals or promos, as I was considering a bus trip to another city in my state. The agent asked if I had any details on my destination, where I'd be leaving from and the possible departure and return dates. After sharing my plans, the agent explained that information about deals could be found on Greyhound's website, adding that lower ticket prices are available when you book in advance and travel midweek as buses tend to be less full. In addition, they said that there are often winter travel deals, depending on the destination.
I was also told that veterans receive ticket discounts, and Greyhound offers competitive rates for groups traveling together. As neither of these applied to me, I told the agent I'd most likely be traveling on my own. They directed me to the website where I could input my travel information, adding that I could also download Greyhound's app for faster and more convenient service. They said the app would allow me to make changes to my booking, track my bus and stay up to date on any delays.
At this point, I had what I needed and thanked them for the help. The call took about 10-15 minutes and was an efficient use of time thanks to a knowledgeable agent.
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This Greyhound phone number is ranked #2 out of 3 because 88,764 Greyhound customers tried our tools and information and gave us feedback after they called. The reason customers call 800-661-8747 is to reach the Greyhound Canadian Customer Service department for problems like Account Setup, Account Access, Change Booking, Overcharge on Account, Find an Itinerary. As far as we can tell, Greyhound has call center locations in California or Alabama or Connecticut or New York or Tennessee or Texas and you can call during their open hours Mon-Fri 5am-11pm CST. Greyhound has 3 phone numbers and 5 different ways to get customer help. We've compiled information about 800-661-8747 and ways to call or contact Greyhound with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Greyhound at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-661-8747. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Greyhound Canadian Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Greyhound Once on the phone with Greyhound's Canadian Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 800-661-8747 is Greyhound's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-231-2222 is their best customer phone number overall, and we have put together a comparison of their 5 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Greyhound help by calling them, is that other customers give their customer support at this number a 72% score for their communication skills and a 51% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.