Greyhound International Customer Service Phone Number

214-849-8100
International Customer Service
  • Calls Greyhound's International Customer Service department
  • On average, callers wait 14 minutes to talk to a person when they call
  • Call center hours are 24 hours, 7 days
  • We recommend calling around 10:15am
  • Some common reasons that visitors to GetHuman call Greyhound include Account Setup, Account Access, Change Booking, Overcharge on Account, and Find an Itinerary.
  • Get a real live human at this number: Direct to human
  • When you call Greyhound and their automated voice system picks up, you hear: For fares and schedules, press 1. For immigration, press 2. To book a trip, press 3. To find a bus stop, press 4. To track your bus, press 5. For info for first-time travelers, press 6.
  • This is not the most popular Greyhound phone number (it's ranked #3). Most customers call 800-231-2222 for support.

What It's Like to Call Greyhound Phone Number 214-849-8100

Jan 23, 2024

Even though this number is meant for people outside the United States, calling Greyhound is still productive. However, it can be a repetitive experience. When you call, you're first taken to the automated system and asked where you want to travel from on your trip. Once you offer the city and state, the system asks where you want to travel and what date you wish to leave.

With that information, the system provides you with a quoted price for your trip and offers you the chance to reserve a return trip for a future date. Once all that information is in the system, the system transfers you to a Greyhound customer representative, who reviews all of the information you entered about your travel dates.

Oddly, the representative had me repeat every step of the process when I got on the phone with them. I had to go over my destination, origin city, travel date and time of day I wanted to travel with Greyhound. The representative said that I could travel at several different times of the day and went into full details about each of the stops on the routes I had said I wanted to travel.

During our conversation, I said that I was interested in traveling from Dallas to Chicago. The representative said that such a route would take me 24 hours, including two stops and changing buses in Tulsa and Des Moines. If I did that, it would cost me roughly $79, plus a few fees, including a $20 fee for convenience for booking over the phone. The representative didn't push me to make a sale; he simply presented the necessary information and left me to make a decision on my own.

I said I would think about it and appreciated the information he provided. He thanked me for calling Greyhound and wished me a pleasant day, and the call ended there.

Overall, I thought this was unnecessarily repetitive with the automated system. The system could have been used to create a warm handoff for the representative, who could then quickly get assistance without needing to waste time on getting the same information I had already provided. If the automated system is simply going to go over the same exact information I'd already given it, it doesn't seem to have any real point.

Once I got past the automated system, I found a helpful, professional representative who was able to answer all of my questions and didn't push me to make a decision. I was simply given information and told about any possible surprise fees.

Based on this interaction, I would not hesitate to use this number for services. I thought the service I received was helpful and professional, making for a great experience.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Other customers got on the phone recently because:

Your driver drove off with my luggages leaving me stranded i have tag on my luggages i...
My luggage is missing on your bus ,infant your drove off with my luggages i need them b...
I'd rather speak to somebody
I need to leave Laredo Tx by * am to get to Dallas by * pm
I tired to purchase a ticket for the *:** from hartford to new haven. But it never went...
Someone took my bags from under the bus witch had my sscard and birth certificate
Bus arrived late fro. San Bernardino to Las Vegas their own fault Rescheduled all pa...
I’m currently on a bus where the driver, Amber, has left open both emergency safety hat...
I bought a ticket for my wife to go to Michigan the shortest and fastest with only one...
I was scheduled to be back in San Angelo at *:**pm. But the bus broke down in Frederick...
My bus left ** min early. I hit a detour on the way to the bus station. I was here at...
I am on bus us**** *:** pm October **th departure from Pittsburgh Pennsylvania. **Ther...
I am furious in the fact that you guys were late delivering my fianc* to his flight, ma...
Lost my luggage and can’t seem to talk to anyone who can tell me where it could be or g...

Greyhound International Customer Service Phone Number 214-849-8100 - Info & Statistics

Phone number to dial214-849-8100
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingInternational Customer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Navigate phone maze to a humanDirect to human
Average wait14
Current wait16
Rank (among phone numbers)3
Rank (overall)4
Alternate methodsphone or web or chat
Quality of communication81%
Quality of help60%
Customer votes2,688
Best phone number800-231-2222
Information last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Greyhound's 214-849-8100 International Customer Service Number

This Greyhound phone number is ranked #3 out of 3 because 88,764 Greyhound customers tried our tools and information and gave us feedback after they called. The reason customers call 214-849-8100 is to reach the Greyhound International Customer Service department for problems like Account Setup, Account Access, Change Booking, Overcharge on Account, Find an Itinerary. As far as we can tell, Greyhound has call center locations in California or Alabama or Connecticut or New York or Tennessee or Texas and you can call during their open hours 24 hours, 7 days. Greyhound has 3 phone numbers and 5 different ways to get customer help. We've compiled information about 214-849-8100 and ways to call or contact Greyhound with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Greyhound

Calling Greyhound at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 214-849-8100. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Greyhound International Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Greyhound Once on the phone with Greyhound's International Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Greyhound in General

While 214-849-8100 is Greyhound's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-231-2222 is their best customer phone number overall, and we have put together a comparison of their 5 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Greyhound help by calling them, is that other customers give their customer support at this number a 81% score for their communication skills and a 60% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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