Greyhound Customer Service Issues

I recently traveled on a Greyhound from Manchester, Tennessee, to Chattanooga, TN, with plans to continue my journey to Florence, Alabama. Despite booking a seat in advance and receiving confirmation number [redacted]2, I was informed upon boarding that there were no available seats. My name is Robert Coyle, and you can reach me at [redacted]. I had to stand throughout the trip from Manchester to Chattanooga due to the lack of seating, which was disappointing after I had already paid for a seat. My next stop is in Birmingham, Alabama, where I have an overnight layover. I am kindly requesting one night of complimentary lodging in Birmingham as a gesture to address this inconvenience.

On September 13th at 2:15 pm, during Bus [redacted] from Atlanta to Marietta, I encountered a rude bus driver named 'Bob'. I was running late and inadvertently left my jacket in my bag. When I asked him to move so I could retrieve it quickly, he refused, citing that he was busy taking tickets and my bag was already stored under the bus. His lack of empathy and impolite behavior left me dissatisfied. His unprofessional conduct, including shouting demands over the intercom, was unacceptable. I hope Greyhound addresses this issue promptly by retraining or replacing the driver to prevent such incidents from recurring. Thank you for addressing my concerns.

I traveled from Stockton, California to Medford, Oregon on September 7th. After waiting for two hours in the hot sun, I boarded the bus. I informed the driver of my disability, but he acted dismissively. Upon reaching Sacramento, I was informed that the bus wouldn't continue to Oregon due to wildfires blocking the freeway. I tried to voice my complaint and inquire about alternative routes but was left waiting outside the terminal in Sacramento until my boyfriend picked me up. I am seeking a refund for the trip as Greyhound was aware of the situation in advance. I request a prompt refund to resolve this matter. Thank you for your attention. You can contact me via email.

On July 7, [redacted], I journeyed from Peterborough to Windsor and encountered a bus issue in London. Despite thinking I had all my belongings, I later discovered I left behind my steel water bottle in a colorful carrier with a strap. I informed the bus driver in Windsor and provided my contact details, expecting him to follow up after checking, but I never heard from him. Attempts to reach the London office proved futile as my calls went unanswered. I am now considering contacting the Detroit office as the driver mentioned possibly sending the item there. Whether my bottle is still in London, ON, or made its way to Detroit, MI, I want to make a final effort to retrieve it. The sentimental value of that bottle might seem silly, but it means a lot to me. Thank you for your assistance.

While traveling from Peterborough to Windsor on July 7, [redacted], I unfortunately lost my stainless steel water bottle with a colorful carrier during our bus transfer in London, ON. Despite my efforts to retrieve it by informing the Windsor bus driver, who promised to check and contact me, I have not received any updates. I have attempted to reach out to the London office multiple times but have not been successful in getting a response. I kindly request assistance in locating my lost item, either at the London or Detroit locations. If found, I would appreciate it if a contact number could be provided so I can make arrangements for retrieval. Thank you for your help.

I understand your policy on refunds, but I recently bought Amtrak tickets to escape a domestic violence situation with my 4-year-old son. I communicated with a male representative and a female supervisor, but they lacked empathy. Leaving Vegas with only $[redacted], we had little money for food during our Amtrak journey. Though $[redacted] might seem insignificant, it was crucial for our survival. I paid $[redacted] for Amtrak tickets that we used. Rushing to purchase tickets, I mistakenly bought non-refundable Greyhound tickets and later opted for Amtrak due to its faster arrival. Despite my explanations, my plea for a refund was denied, leaving me dismayed. Working in customer service, I believe exceptions should be made during extreme circumstances. I have sought assistance from a National Coalition Domestic Violence Association advocate. Feeling neglected and hopeless, I implore you to reconsider and grant me a $[redacted] refund. This would allow me to replace some necessary clothing items left behind in my haste to leave. Your understanding and help would be greatly appreciated.

I purchased tickets for September 14th to travel from Las Vegas, NV to Sacramento, CA but did not use them. The confirmation number for the unused tickets is [redacted]0. I am aware of the no refund policy, but I had to urgently leave a domestic violence situation with my young son. I spoke with a male representative and a female supervisor, but they were unsympathetic to my circumstances. Leaving my home with minimal funds, I could only afford essentials for our Amtrak journey. While $[redacted] might not seem significant, it was crucial for our survival. I paid $[redacted] for Amtrak tickets, as I mistakenly assumed I could potentially get a refund for the non-refundable Greyhound tickets, which I then did not use. I feel dismayed by the lack of flexibility shown. I come from a customer service background and understand policy adherence, yet exceptions should be considered in dire situations. I contacted a Domestic Violence Association for support. I kindly ask for a $[redacted] refund as an exception, to help replace necessities left behind in my haste to escape the dangerous situation. Your understanding would mean the world to me.

On September 15, [redacted], I purchased two round-trip tickets on Bus [redacted] (confirmation #[redacted]6) from Atlanta to New Orleans. We were scheduled to leave Georgia at 11:35 and arrive in Louisiana at 7:55. However, due to bus servicing and a driver issue, the departure was delayed multiple times. We were informed we might leave at 3 am, then 5 am. Concerned about missing our 1:30 cruise, my boyfriend and I had to make the difficult decision to drive to New Orleans. Now, customer service is only offering a refund for one way, which is insufficient as we had to drive back as well. This was my first time traveling with Greyhound and it was disappointing. I am requesting a full refund of $[redacted] to cover the costs incurred due to the delay. The unexpected drive cost us $[redacted], including gas and parking for 8 days. The long wait at the terminal further added to the inconvenience. I am hoping for a swift resolution from corporate. Thank you, T. Mann.

I bought a ticket on Friday the 14th and I called TWICE to ensure my bus wouldn't be impacted by the storm. They assured me it was fine. Unfortunately, upon reaching Charlotte, N.C., I was informed my bus was canceled, with no alternatives for three days. Despite spending all my money on this ticket, I am now stranded without resources for food or shelter. The service in Charlotte, N.C. has been extremely poor. They neglected to inform me about the cancellation. I am disappointed and frustrated as it seems they sold me a ticket despite knowing there would be no bus available. I am currently stuck after being on the bus for two days. I urgently seek a refund and a solution to my situation.

I was scheduled to depart from Jackson, Mississippi at 12:45 pm on September 17, [redacted], but it's now 4:21 pm and we haven't left yet. The bus had transmission problems coming from Shreveport before reaching Jackson, and they attempted to assign us a bus without air conditioning. However, the bus driver refused to drive due to safety concerns, especially with the temperature at [redacted] degrees F today. As a cancer patient and retired Army Officer from the Transportation Corps, I have blood work in Atlanta VA tomorrow, and I am disappointed with the service provided by Greyhound on my first trip with them. The broken bus had been out of service in Jackson for four days, and some passengers had to endure a hot bus from Birmingham on Friday, September 14, [redacted]. If they can't repair the bus, we might have to wait until tomorrow, and the 7 pm bus is expected to be full. I hope a new bus will be provided promptly. - Delmershae D., Major, U.S. Army Transportation Corps.

I have a confirmation number of [redacted]. I contacted Customer Service because I experienced a total delay of [redacted] minutes traveling roundtrip from Monroe, LA to Atlanta, GA. They offered me $[redacted] in travel voucher or a $[redacted] check as compensation. I chose the check option, but the Agent didn't provide clear next steps. When I asked to speak to a Supervisor, they were hesitant to give me the Supervisor's name and left me on hold. This situation with Greyhound has been quite disappointing, and I feel the handling of passengers needs improvement. I was told the check will take 14-21 business days, and I requested if it could be expedited to 7-14 days due to the inconvenience. They informed me it couldn't be shortened. I'd like to inquire if more compensation is possible and if the check delivery can be expedited.

On September 16, we took a Greyhound bus from Austin to Dallas, encountering issues with our reservations regarding my fiance's ID which later got resolved. We had to return earlier than planned due to an emergency, facing a fee for changing the ticket. Initially told we could only take the 8 AM bus back, we managed to board an earlier one after speaking with a bus driver. Upon arrival in Austin, I noticed my luggage missing, causing distress as it contained crucial heart medication and expensive clothes. Despite multiple calls to Greyhound, I received no concrete information on my baggage's whereabouts, leading to frustration due to the lack of professionalism in handling the situation. I am disappointed with the employees' responses and their passing of responsibility. My hope is to resolve this matter promptly.

To whom it may concern, I am writing to express my extreme disappointment with the services provided by your company. I recently purchased a ticket to travel to Pensacola, Florida, but due to various delays and unprofessionalism, I didn't reach my destination as planned. Throughout my journey, there were numerous bus malfunctions, delays, and the lack of air conditioning on two of the buses. What was supposed to be a 33-hour trip ended up lasting 48 hours. The lack of communication led to me not being able to take my necessary medication, resulting in illness. The bus broke down in Atmore, Alabama, causing a significant delay, and I had to arrange alternative transportation to finally reach home. The disrespectful and unprofessional behavior of your staff needs to be addressed promptly. I am requesting a full refund for my ordeal and would appreciate speaking with a senior representative to address this matter urgently.

I encountered an issue with the Android app. Yesterday at 8:00 PM, I purchased two tickets for the "4:10 PM" schedule on 09/21 from San Diego, CA to Los Angeles, CA at $17 each. However, the confirmation email I received shows that I am booked on the "5:15 AM" schedule on the same day. I paid a total of $38.15 for the correct tickets: $17 each for adult tickets and $16.15 for senior tickets, plus $5 in tax. The 5 AM tickets were priced at $19 each at the time of purchase, totaling over $40, which does not match what I paid. I kindly request the correct tickets I paid for without any additional transfer fees or unnecessary ticket purchases. My confirmation number is [redacted]0 for one adult and one senior. Thank you, Lecille from San Diego, CA

I am frustrated with the customer service I received when trying to change a ticket for my nephew to visit his ill grandma. I mistakenly selected the wrong destination and when I called back to correct it, I was told it couldn't be changed. I believe there should be a way to adjust the fare to the original destination. The representatives were unhelpful and repeated themselves without a resolution. I requested a callback to discuss the pricing discrepancies for a trip from El Cajon to Phoenix on September 23 at 7 am. The current situation has caused unnecessary stress as my nephew may not make it in time to see his grandma. Customer service should aim to make passengers feel valued and be accommodating in such situations. I am disappointed with the lack of flexibility in addressing this issue.

I recently traveled from Kansas City, Missouri, to Palmdale, California. During my journey, I had a layover in LA for 6 hours only to be driven to San Fernando, 45 minutes away, and left in a closed station in a questionable area. After waiting for 5 more hours, I finally made my way to Palmdale, which is just an hour from LA. The entire trip that should have taken one hour ended up being an 11-hour ordeal. Despite my frustration, I stayed calm. I filed a complaint from the San Fernando station and received case number [redacted]. I am Vinson Young and believe I deserve compensation in the form of future fare credit for the stress and time wasted. I have been a loyal Greyhound customer for over 30 years and hope to continue using your services. Thank you for your attention.

Hello, I wanted to share an experience my mom had with her return ticket. Last week, her flight was canceled due to weather conditions in N.C., making it impossible to travel. Unfortunately, instead of rescheduling her return, the ticket was canceled without any notification. This caused a lot of distress as we struggled to get her a new plane ticket due to two family tragedies during this time. We tried to resolve the issue in person at union station in DC and silver spring, MD, but only received a toll-free number to call. Despite numerous attempts, we could not reach a live person, only a voicemail option. This lack of customer service was disappointing, especially considering my mom's preference for traveling by Greyhound. Even her bus ride to DC was challenging as the bus broke down multiple times. She remains loyal to your company but is left tired and disheartened. I urge for better customer service and maintenance practices for the safety and satisfaction of passengers. I hope to receive a prompt response from a live representative to address these concerns. Thank you for your attention. Best regards, Dena

I purchased a Greyhound ticket in cash for a bus departing Detroit to Laredo, Texas on Friday, September 21 at 3:30 pm. The journey was fine until we reached Memphis. We were made to wait in line for over an hour to continue to Dallas, only to be told there was no driver available. After a long delay, a handful of us were rushed onto a bus to Dallas, being reassured that our belongings were transferred, which unfortunately was not the case. Arriving late in Dallas, I had to seek assistance from Customer Service and was eventually issued a new ticket from Dallas to Laredo. The trip was very stressful and uncomfortable due to the multiple delays and the loss of my belongings. As a frequent Greyhound customer who relies on their services, I believe this situation was mishandled and hope for some form of compensation on my next ticket purchase. I am willing to discuss this matter further with a representative.

I have tried contacting the Dallas, TX complaint office three times without receiving a response regarding the Greyhound bus schedule change from Dallas to Atlantic City, NJ. Now, instead of going directly to the Tropicana Casino, passengers are required to go to Philadelphia, PA, adding [redacted] miles to the round trip and increasing travel time to 5 1/2 hours from the previous 3 1/2 hours to reach AC Casinos. This sudden change in the route is highly inconvenient. Despite Greyhound's long-standing reputation of over 50 years, this is the first time the DC to AC schedule has been altered to include a detour to Philadelphia. In August, when I was at the bus stop, the bus was canceled due to a lack of driver, causing long lines of passengers seeking refunds. After waiting for three hours, the bus finally arrived one hour late. I have attempted to address this issue three times through written communication but have not received any replies, which is frustrating.

I have a complaint about your service. We arrived at the Philadelphia Greyhound station around 2 am for a 2.05 am bus. The staff informed us of a two-hour delay and restricted us from leaving the station until 4 am due to closure. This left us standing in the rain without access to hot beverages. On a recent trip from San Diego to LA, the bus had no working outlets. I am disappointed and hope to avoid using Greyhound in the future. Your customer service policy needs a review.