Greyhound Customer Service Issues

Upon my arrival at the Greyhound station located at [redacted] Gilbert Ave. in Cincinnati, Ohio at 9:50, I approached the customer service desk to prepare for boarding my bus. During my interaction with the female customer service representative, I encountered unprofessional behavior and poor service. Despite her attempt to resolve the issue after initially leaving to attend to other matters, I missed my bus while she attempted to print a ticket as it was already departing. Consequently, I was informed that I needed to purchase a new ticket, leaving me stranded. I am requesting a replacement ticket, free of charge, for a journey from [redacted] Gilbert Ave. to the Greyhound station in Philadelphia.

Hello, I have a friend in Joplin, Missouri waiting to take a bus to Grand Junction. She has been there since 5:00 PM yesterday, but the bus never arrived. The staff at the terminal insist that the bus did come and she missed it, but she is certain it never showed up. Despite the inconvenience, they are not offering any compensation for food or even a cup of coffee. She was supposed to arrive in Denver this afternoon, but she hasn't even left Joplin yet. They claim she was the only passenger booked on the bus, but she purchased a $[redacted] ticket and now there's no bus in sight. This situation has been incredibly frustrating for her.

I traveled by Greyhound on Friday, September 28, from DC to State College. The bus broke down near the Maryland station, causing a delay of about 30 minutes. After waiting for a new bus, we had an additional delay of about 45 minutes to an hour. This led to missing the bus in Harrisburg and waiting longer than expected at the station. Today, on my return trip, the bus scheduled to depart from Harrisburg at 11:30 was delayed due to a lack of available drivers. We were informed that we would have to wait until 4:30 for a driver. Upon hearing this, I opted to take an Amtrak train home. The cost of my Amtrak ticket from Harrisburg to DC exceeded the combined cost of my Greyhound tickets. I am requesting a refund for both bus rides due to the significant delay, which nearly doubled my travel time. It was a frustrating inconvenience and a waste of time and money. Thank you.

I was leaving the Greyhound station in Chicago around 12:30am when I was approached by a security officer. Initially polite, he began asking invasive questions about my personal life, making me feel uncomfortable. His inquiries about my relationship status and suggestion to hang out crossed boundaries, especially considering the late hour and lack of others around. As a 19-year-old woman, being blocked by a much older man and experiencing unwelcome advances left me feeling threatened and unsafe. Due to this unsettling encounter, I have decided not to use Greyhound's services in the future. Consequently, I am canceling my bus reservation for later today as I do not believe your employees prioritize passenger safety and well-being.

I am requesting a refund for my bus ticket from Tyrone, PA to Pittsburgh, as the bus did not arrive at the scheduled time. The bus, GLI4693 on September 29, [redacted], was delayed by 4 hours due to a mechanical issue. I had to wait for 8 hours and then purchase another ticket for a later bus departing from Altoona at 8:30 pm. To reach Altoona, I had to hire an Uber. The second ticket details are as follows: Schedule # GLI4691 Departure: Sat Sep 29, [redacted] Boarding: 8:30 pm Departing: 8:50 pm from Tyrone, PA Arriving: 12:55 am in Pittsburgh, PA I kindly ask for a refund for one of the tickets due to this unsatisfactory experience with Greyhound buses. Thank you, H. Dixit

I departed from Calgary on September 24, [redacted], at 11:30 pm and had purchased a seat at the back of the bus. The journey to Winnipeg was uneventful, but the leg from Winnipeg to Sudbury was unbearable. Myself and other passengers noticed a strong smell of diesel fumes, which worsened when the overhead light was turned on, revealing thick smoke. Despite multiple complaints, the drivers took no action to address the issue. We had no choice but to endure inhaling toxic fumes all the way to Sudbury, Ontario. Upon reaching Sudbury, a new bus was provided, thanks to one of the drivers. Many passengers have filed complaints online, and I am adding mine to the list. I am requesting a full refund for the discomfort and distress caused by this experience. I am looking forward to your prompt reply. Sincerely, Barbara Tomlinson.

I am reaching out regarding the recent challenging experience my family faced while traveling with Greyhound Bus Co. On 9/25/18, my brother's journey from Clarksville, TN was riddled with delays and issues. Despite booking his ticket for 9/26/18 at 8:15 pm, his first bus departed late, leading to subsequent delays and rerouting to Knoxville, Cincinnati, and Dayton. The bus even broke down near Knoxville, resulting in a prolonged wait. Ultimately, the trip that was meant to take less than a day turned into a 35-hour ordeal, impacting not just my brother but also myself, as I had to leave work early to pick him up. This isn't the first time we have faced such disruptions with Greyhound. Previous experiences also involved significant delays and bus breakdowns. The rude behavior of some staff members during these incidents only added to our frustration. I am adamant about receiving a full refund of $[redacted].50 for this recent ordeal and expect better service from Greyhound in the future. Please get in touch with me at [redacted] to discuss this matter further. Sincerely, Jackie Meade

On October 2, [redacted], I purchased a ticket from Bangor, ME, to Wadesboro, NC. As we left the bus stop, the driver ran into a deep ditch, which was very scary as I feared the bus might overturn. Assistance was called to get the bus out. During the journey from Boston to NY, it was raining heavily, and the bus driver was speeding. I had a strong feeling we would have an accident, and indeed, the bus collided with a car. The bus momentarily lost control, and I found myself loudly praying for safety. After the state troopers arrived, I informed them about the speeding incident, though the driver denied it. These events caused me great stress. When we resumed the trip, the weather worsened, and the driver continued at a speed not suitable for the conditions. I am now facing a 20-hour layover in Fayetteville, NC, due to these incidents. I would prefer a refund, as I believe it is only fair, rather than seeking legal action.

Good morning. My name is Yvette T. I'm reaching out to share two concerns regarding my recent roundtrip bus booking. On 09/28/[redacted], I scheduled a trip from Dallas, TX to Vicksburg, MS with a return on 10/02/[redacted] (Confirmation number: [redacted]4). Unfortunately, the bus broke down near Shreveport, LA, causing a significant delay. Despite requesting a refund, it took numerous calls and effort. Issue #2 occurred when trying to reschedule my return trip due to the initial delay. When I visited the bus terminal in Vicksburg, MS on 10/02/[redacted], I encountered an extremely rude and unprofessional employee who refused to help me reschedule, accusing me of lying about not receiving a return ticket. The employee's behavior was unacceptable, and it left me feeling humiliated and mistreated. This experience has soured my longstanding loyalty to Greyhound, and I believe this employee's conduct should be addressed promptly. Thank you for your attention to these matters.

Good afternoon. I am currently traveling on a Greyhound schedule GLI: [redacted]. Everything was going well until we stopped in Fayetteville, NC around 1 AM, and were informed that our driver wouldn't arrive until 4 AM, causing a 3-hour delay. Despite the delay, we continued our journey through Savannah, Georgia, Jacksonville, Florida, and finally arrived in Orlando, Florida, at 1:50 PM. Upon arrival, we were instructed to switch buses, which led me to ask the information desk lady why we needed to switch to a local bus instead of going directly to Ft. Lauderdale as my ticket promised an express ride. I am a DJ missing out on a job in Miami due to this situation, and it's disappointing to be further delayed by this unexpected bus change. Please contact me at [redacted] to discuss this matter further. I am genuinely disappointed in Greyhound's treatment of its customers.

RELOCATING FOR A JOB OPPORTUNITY! Hello, I appreciate the opportunity to advance in the application process with Greyhound. Becoming a motor coach driver for Greyhound has always been a dream of mine. I currently hold a Class A CDL with a Passenger Endorsement, and I excel in customer service. I am eager to continue with the interview process. I want to update you that I currently live in Pittsburgh, Pennsylvania, but I am willing to relocate. My family and I used to reside in Phoenix, Arizona, and I am excited about the possibility of moving back there for job opportunities. It appears that Greyhound might be the perfect opportunity for me, and I am enthusiastic about joining as a Motor Coach Driver. Please guide me on the next steps to contribute to Greyhound. Thank you for your time and have a great day. Best regards, Henry S. Jr [redacted]

I was scheduled to depart from Pittsburgh, PA on October 1, [redacted] at 7:30 a.m. to return to Huntsville, Alabama on my birthday, October 2 at 11 a.m. However, upon arriving at the bus station, I was informed that my bus would be 3 hours late. When I returned later, I found out that the bus had left at 9:30 a.m. instead of the updated time of 10:30 a.m., causing much frustration and disruption to my schedule. Despite being issued a new ticket for the next day, further delays occurred when the bus broke down in Kentucky, forcing passengers to walk and wait for a replacement bus, ultimately making me miss my connection in Tennessee. I was reissued another ticket for October 3 at 10:30 a.m. and did not reach my destination until 1:30 p.m. that day, after missing out on celebrating my birthday at home. I am seeking a refund for this inconvenient experience.

I am still waiting for a $[redacted].00 refund check that was supposed to be issued to me. According to the information I received, if I didn't receive it by 10-3-18, I should inquire about it. It has been a long time since July this year, and I have not received it yet. I am concerned about not getting clear answers and feeling like I am being put off. I hope to resolve this issue promptly. My legal name is Judy Ridlon, but currently, I am using Serenity Provost due to an ongoing legal name change process related to a domestic violence situation with my ex.

On Thursday, September 27th around 9 p.m. CST, the Greyhound schedule from Louisville, KY, to Jackson, Tennessee, experienced delays due to bus mechanical problems. The driver handled the safety crisis professionally, and a replacement bus was provided promptly. On Saturday morning, October 5, [redacted], my scheduled Greyhound trip back to Chicago encountered an incident. The driver had to pull over the bus due to a verbal altercation between two customers, leading to the involvement of the Illinois State Police. One woman accused another of stealing her money, which sparked further tensions among passengers. Some customers requested to disembark to smoke, causing additional commotion. We remained on the bus for at least an hour amid the conflict, with one passenger recording a short video of the incident. I appreciate the support in addressing these issues.

My friend and I booked a round trip from Knoxville, Tennessee, to New York. Unfortunately, the bus broke down on the way to Richmond during our transfer, causing a delay of 3 hours. This delay caused us to miss our connecting bus, and despite being issued another ticket for a bus departing at 10:30 am, we were then informed there was no driver available. Regrettably, we never reached New York. Our primary reason for the trip was to attend a concert at Citi Field, which we missed due to the bus delays. Linda O'Neal, the manager at the bus station, mentioned the possibility of a refund for the entire trip given the circumstances. If you have any questions, you can reach her at [redacted]. This trip was meant to celebrate my birthday and see the final concert of a band we both enjoy, so the experience was extremely disappointing for both of us.

As a college student, I rely on buses to travel home during breaks and for family occasions. It's my first time using this company, and I recently discovered I can depart earlier than expected. I booked my ticket two weeks in advance with the intention of planning ahead. However, I'm disappointed with their $20 fee to change the ticket, especially since the original fare was less than that. I'm willing to pay the fare difference, but doubling the cost to leave four hours earlier seems excessive. In the past, I've had no issues changing bus times with other companies. I'd appreciate it if the $20 fee to change my departure time could be waived, considering the unpredictable nature of college schedules. I won't be using this bus service again in the future. My details are: Initials: A. B. Confirmation number: [redacted] Route: New Haven to South Station (Boston) Original departure time: 11:25 am Desired departure time: 7:30 am Please reach me by email or at [redacted].

On October 5th, I traveled from Boston to New York City. The bus was 3 hours delayed, making the journey much longer than it should have been. We received conflicting time estimates and the driver seemed unfamiliar with driving in the city, which made the trip feel unsafe and unprofessional. Upon arrival, the driver struggled to find the station, causing further inconvenience and stress. As someone with anxiety, this experience was extremely upsetting. I am requesting a full refund for my ticket.

Last Friday, on October 5th, I had a scheduled departure from NYC on a 1:35PM bus from the Times Square bus depot to Virginia. Due to an issue with inter-office paperwork, the bus did not leave until around 2:30PM. Once on the bus, there was a strong smell present throughout; it seemed to be coming from the toilet and resembled a disinfectant odor. I expected some smell near the toilet but not throughout the entire bus. Concerned about potential health risks, especially during the ten-hour trip to Norfolk, Virginia, I was disappointed. Upon arrival in Norfolk an hour late, I missed my connecting bus to Hampton, VA. The driver offered little help, and there were no more buses leaving that night according to the security guard. Fortunately, I was able to have my daughter pick me up. I decided to return to NY on a Vamoose bus, forfeiting my Greyhound return ticket due to concerns. As someone transitioning from driving to using buses, I anticipated a better experience with Greyhound but was left disappointed after this trip.

Hi, I'm Jacqueline Roache writing about my son, Malik Mais, who boarded a Greyhound bus in Berea, Kentucky. Due to information provided by Greyhound staff, he got on the wrong bus and was left in Lamar Mailhaw, Pennsylvania at 3am. I had to pay a friend $[redacted] to drive four hours round trip to bring him back. He arrived without his luggage or any spare clothes. I've called multiple times but received no assistance, spending hours on hold. I'm requesting a refund of $[redacted] for the unused ticket and for my son's luggage to be returned promptly. Please contact me at [redacted]. Malik left Berea on 10/8/[redacted] at 2 or 3pm and was abandoned in Lamar Mailhaw on 10/9/[redacted] at 2am. His safe return took over 24 hours. The customer service experience has been very disappointing.

I made an online reservation for a $21.00 trip, but they charged me $41.00 for using my credit card for my son's travel. I was frustrated because I didn't notice the extra $20.00 charge. When I asked to change the 5 am trip to a later time, they refused, saying it was the cheapest option. Eventually, the manager helped me adjust the booking and waived the fee. However, when we arrived at Greyhound, we realized the trip was booked in the wrong direction. Greyhound mentioned the mistake should have been communicated. This incident cost me $41.00 in the end. When I tried to rebook online, the system kept switching the destinations, causing confusion.