Greyhound Customer Service Issues

I reserved a ticket for a 3:45PM trip to Sacramento from the San Francisco station at [redacted] Folsom St using an electronic ticket for the first time. Unfortunately, upon arrival, I was not able to board the bus as my ticket did not work, and I was not provided with an explanation. Despite my attempts to speak calmly to the supervisor, I was unable to board the bus, which left without me. Despite showing proof of purchase, I was informed that the only way to board the next bus was to pay a $20 cash fee, which I did not have. This left me with no choice but to purchase a last-minute ticket at double the original price to visit my sick relative in Sacramento. I felt mistreated by the staff and unheard in my attempts to resolve the situation. I believe a refund for the unused ticket would be fair, considering the circumstances. I appreciate your attention to this matter as a long-time customer of greyhound. Thank you for your assistance.

I recently bought a ticket online for my daughter who is in another state. After realizing she couldn't make it, I tried to change the time of the ticket. Unfortunately, I found out that changing the time will cost me an extra $20, on top of the $[redacted] I already spent. As a disabled person on a fixed income, I struggle to understand why changing the date incurs such a high fee. It seems unfair and misleading. I wish the company would be more transparent about these additional charges. Despite my frustration, I know company policies can be rigid. I hope the company can reconsider their practices to be more considerate towards individuals in similar situations.

This was my first experience using your company, and it will certainly be my last. I purchased a ticket for my trip from Orlando to Miami two weeks in advance. I checked in online an hour and a half before my trip and arrived at the station at 9:20, with the bus scheduled to leave at 9:50. After paying $15 for a second bag, I joined the line to board my bus in terminal C. However, I was informed by an employee that the bus was already full, with about 10 of us in line. The staff's dismissive attitude and laughter were unacceptable. Although I received a refund for my ticket, they refused to refund my baggage fee. I am seeking a refund for the $15 baggage fee and reimbursement for the Uber rides I had to take both ways. The situation you put me in, especially considering my anxiety disorder, caused me to have panic attacks while being mocked by your employees. The handling of this situation was appalling, and I hope you reconsider your boarding process to prioritize customers with advanced tickets. Overall, your actions ruined my vacation, and I am determined to share my experience to prevent others from being stranded by your company's dishonest practices.

I bought a ticket for a trip to Las Vegas on 10-8-[redacted]. I boarded the bus on 10-9-[redacted] at 10 p.m. The journey was intended to get me to Vegas by 3:30 a.m., but I arrived at 7:30 a.m. The hotel I had a reservation at, Excalibur, gave my room away. During the trip, a fellow passenger repeatedly smoked marijuana in the bathroom, causing delays and issues for everyone on board. In Kansas, the bus left a passenger behind at a McDonald's, only realizing later thanks to other passengers. Tragically, a passenger who tried to rejoin the bus had a heart attack and passed away. After waiting for the police to investigate, we continued on with the disruptive passenger moved to the front of the bus. The bus then broke down in Colorado at around 4:00 a.m., and we had to wait until 7:00 a.m. for assistance. Additionally, the bus had a broken window, making the cold even more uncomfortable.

On Thursday, September 12th, we purchased tickets for three seniors, one of whom is my mother. Unfortunately, a family tragedy struck when my mom's sister had a severe stroke and required urgent travel to Amory, Mississippi. Despite booking Greyhound tickets, we later regretted not choosing Amtrak. Initially, we were informed by Supervisor Leah that my mom could retrieve her tickets at the Grand Rapids station, but upon arrival, she was directed to Chicago. Despite the confusion, we eventually obtained the tickets in Chicago. However, upon reaching our destination, my mom, her brother, and nephew – all senior citizens – arrived without their luggage, causing further inconvenience.

I purchased a ticket from Charlottesville, VA to Anderson, SC for my mother's funeral today at noon. The bus arrived at 2 am and dropped me off in Wytheville, VA at a small trailer instead of a proper terminal. I have been waiting at McDonald's since then as the terminal is still closed, and I have not received any updates. I missed my mother's funeral due to Greyhound's inconsistent schedule. The staff in Charlottesville was rude and unhelpful, not answering questions and being on the phone the whole time. Greyhound should have their routes better organized. Additionally, the bus driver was pulled over for speeding.

I need to speak with a supervisor regarding my lost luggage, which ended up in Richmond, Virginia instead of Pittsburgh, Pennsylvania where I traveled on August 15th from Kansas City. Upon arrival, my bag was missing, and I have been facing communication issues and delays in locating it. I am feeling extremely frustrated and overwhelmed, especially since I have high blood pressure. Contacting the Richmond station has been unproductive, as I keep getting transferred without any resolution. Multiple assurances of emails being sent to Richmond have not yielded results. This has been a very stressful experience, with no progress on finding my lost luggage. I urgently require assistance in locating and sending my luggage to Kansas City, Missouri, as the current situation is causing me significant distress.

I encountered an issue with my luggage during a 2-hour layover in Nashville, Tennessee, on my way to Atlanta. I filed a claim in Atlanta on August 2nd because I couldn't locate it when I arrived at the bus due to running late. I departed from Minneapolis, MN, at 12:15 pm with a black Samsonite 43" duffle bag with a retractable black handle, black wheels, and gold "Samsonite" lettering on the front. Upon checking Chicago, Kentucky, and Chattanooga, my luggage was nowhere to be found. I've been attempting to contact Nashville with no success as the phone just rings. I will continue reaching out to all stops, but I'm eagerly hoping for assistance in locating my luggage. Thank you.

I am trying to arrange an exchange for a ticket from Jacksonville, FL to Cleveland, Ohio that I missed due to a domestic violence situation. I was hospitalized in Cleveland with multiple injuries, including broken ribs and a collapsed lung. I fear for my safety and need to return to my five young children in Cleveland who are currently staying with a friend. I faced challenges rescheduling my trip and am willing to pay the exchange fee despite having no means to purchase a new ticket. I plead for assistance from Greyhound as I have no support, expired ID, and no belongings after leaving abruptly. My mother-in-law originally bought the ticket, but my husband is now in jail. I am in a desperate situation and urge for a prompt response.

I departed from Atlanta, Georgia at 1:15 a.m. this morning, but due to a delay, I didn't board until after 5 a.m., causing me to miss my connection and leaving me stranded in Cincinnati until 6:15 p.m. I won't reach my destination until tomorrow at 9 a.m., turning my 18-hour trip into a two-day journey. I experienced similar delays on a previous trip from Buffalo, New York, with a 6-hour delay in Kentucky. This recurring issue is unacceptable. I request compensation for the inconvenience. As a frequent Greyhound rider, I am dissatisfied with this service and look forward to hearing from your corporate office. Thank you, Miss Yvonne [redacted].

I purchased a ticket online, but I've had trouble getting in touch with the affiliate and Greyhound's customer service. I needed to change my ticket due to a scheduled interview in Madison, but initially faced difficulties. Eventually, a helpful Port Authority ticket counter employee, with the assistance of a coworker, managed to print my ticket. Despite some delays and technical issues during the journey, I was able to get my replacement ticket and board the bus to Madison. However, we departed two hours late, making it uncertain if we'll arrive on time. I am concerned about my hotel reservation and arrival time in Madison. This travel experience, my first time booking online, has been challenging, and I hope for improved customer service in the future.

I took a Greyhound bus back to Atlanta, and upon arriving at the terminal, I waited an hour past the scheduled time only to find out the bus was going to be delayed for five hours. The attendant, Frida, did not inform us of this delay and when I approached her, she had a terrible attitude. She seemed to blame me for the situation, which was frustrating as I was simply seeking information and not causing any trouble. Frida mentioned the next bus would arrive at 10 PM, so I waited accordingly. However, when the time came, the bus arrived without any announcement and left, leaving 20 of us stranded in Birmingham. Only then did the attendant apologize and explain that we would have to wait until the following day for another bus. This experience left me feeling angry and disappointed. I am now seeking a refund for the inconvenience.

I am Dr. J.K., a 70-year-old traveler from Kenya. On my journey with ticket confirmation number [redacted]8 from Newark to Panama City, I encountered issues at Tallahassee Greyhound terminal in the early hours of Sunday, October 14. I was expelled from the terminal with police involvement under the pretext of an invalid ticket due to the Panama City Terminal situation. I was advised to seek help at the terminal but lacked the necessary coins to continue the discussion. Additionally, I was denied coin change by the staff. After 34 years of extensive travel with Greyhound, this experience greatly surprised me, especially as a senior clergy member. If I do not receive a satisfactory apology and compensation, I plan to escalate this matter further.

I am extremely frustrated with Greyhound as they have lost my bag. They initially informed me it was in Richmond, VA, yet the baggage clerk said it was actually sent to a warehouse in Dallas. I have been trying to resolve this issue, but keep getting the runaround. I traveled from KC on August 15th and upon arriving in Pittsburgh the next day, only one bag was present. I filled out a claim form, sent it via certified mail, and now, despite them saying they have located it, I feel this situation is unacceptable. I am demanding either the return of my bag or a refund. I am eager to speak to a representative who can effectively communicate in English. My reference number is 1[redacted], and they described the missing bag as pink canvas. My contact details are as follows: Linda Hall, [redacted], [redacted] Please reach out to me promptly to resolve this issue.

I need to change a ticket for Alicia H. from 10/28 to 10/25. I contacted Greyhound customer service, and they advised me to go to my bus stop to make the change. However, my fiancée is departing from Idaho Falls, which is [redacted] miles away from where I am in Coeur d'Alene. Upon going to the Greyhound stop via city bus, I was informed I needed to go to Idaho Falls to change the ticket as it is a will-call ticket located there. The agent suggested I contact you to resolve the issue. I mentioned being instructed that it had to be done at the stop, but he claimed you could assist over the phone. Due to my disability, it's challenging for me to travel, and my fiancée, who is 20 miles from her bus stop, has limited transportation options to reach the bus for departure.

I am writing to express my disappointment with my recent Greyhound trip. I arrived at the terminal two hours early, only to learn that my bus would be delayed by 5 hours. Upon reaching Denver, another 10-hour delay was announced, pushing the departure to 7:35 p.m. I specifically chose this bus for its promised arrival at 11:35 a.m. on Friday, yet I will now not reach my destination until midnight Saturday, missing a significant event. This experience has made me question the customer care ethos of Greyhound. The substantial cost of $[redacted] for my ticket now feels unjustified. The lack of concern or communication from the staff has been disappointing. I urge Greyhound to address these issues and ensure fair treatment for all passengers. I hope to hear back promptly with a resolution. Thank you. - A.B.

I recently spoke with one of your staff members regarding an online booking (Booking Confirmation Number [redacted]4) with incorrect travel times. I intended to purchase tickets for the 9:15am departure on Dec 6th, not the 5:15am departure. I am unsure if this was due to human error or a website glitch. I would like to change my ticket without incurring a $20 fee since I just made the booking and immediately contacted a staff member about the issue. I have previously booked through Greyhound without any issues, and this trip is crucial for my summer break in New Zealand. Unfortunately, the staff member I spoke with hung up on me, and I was also charged $6.21 for the phone call. I am eager for a prompt resolution to this matter.

My son is a college student at NC A & T University. I initially bought him an e-ticket for a 7:15 pm departure from Greensboro to Raleigh on Friday, October 26th. To my dismay, I was charged for an additional ticket for the same time on Saturday. Despite reaching out for help, there was no resolution. Upon arrival at the bus station at 6 pm, my son was informed that the bus wouldn't arrive until 12:15 am. Despite confirming this information with both the [redacted] number and the station, my son found himself locked out when he returned at 11:20 pm. It turns out the bus had left at 11:15 pm. He was then told he'd have to wait until 7 am for the next bus, incurring an extra fee. This whole ordeal, which was meant to be a $23.00 trip, has now cost me over $80.00 due to the duplicate charge, meal expenses, and the need for an Uber. I now have to arrange for his safe return to campus at my own expense due to the misinformation provided to both me and my son. This situation needs urgent attention before the 7:15 am bus on Saturday, October 27th.

Dear Customer Service, I recently traveled with Greyhound on October 25th for a return trip from Atlantic City on October 28th. Despite purchasing a one-way ticket to avoid transfers, we were told to switch buses on the way back. In Philadelphia, we had to wait at the station for over two hours as there was no bus driver available. The lack of communication and assistance from Greyhound staff was frustrating, and the wait was unacceptable. It seems we were not provided with the service we paid for. I believe compensation is warranted for the inconvenience caused to me and my friends. I kindly request prompt attention to this matter. Thank you for your assistance. Sincerely, Caitlyn Bloomer

During my recent trip, I encountered multiple issues with Greyhound drivers. Firstly, our scheduled bus in Sacramento did not return from servicing, which led to a 2-hour delay for the 18 remaining passengers. In Fresno, the replacement driver had exceeded her driving hours, resulting in a further delay. I had to change my ticket in Los Angeles due to missed connections, resulting in a long layover in a rough part of the city. While en route to Flagstaff from Phoenix, our bus was involved in a collision, causing significant distress. To alleviate my anxiety, I altered my destination to Tulsa instead of Dallas and had a friend pick me up, after enduring panic attacks and unsanitary conditions on the bus. This experience, including being stranded, the unsanitary seating conditions, the extended layover in Los Angeles, and the collision, was the worst I've had with Greyhound. I urgently need to speak with a representative by email or phone. My contact number is [redacted] and my email is in the replies. Thank you.