Greyhound Customer Service Issues

Hello, I bought a one-way bus ticket at 1pm from Ithaca, NY to Binghamton, NY for today, November 2nd via Wanderu. I selected to pick up my ticket at the station, but was unaware that the terminals had changed in Ithaca, preventing me from accessing my ticket. When I tried to retrieve my booking on the Greyhound website, it couldn't be found with the confirmation number Greyhound emailed me. This led me to purchase another bus ticket from a different company, resulting in me paying for two tickets. I hope for a refund since I couldn't use the Greyhound ticket due to the lack of accessibility. My confirmation number is: [redacted] My email is: [redacted] Thanks, V. Crowe

As a frequent bus rider, I typically understand and tolerate delays, but today was an exception. I was directed to the wrong bus line by the receptionist for the Phoenix to San Diego route at 2:05 am on 11/03. I arrived at 1:30 am. Despite the receptionist's claim of announcing the bus departure, I am confident she did not. This mistake cost me an extra $20 for the transfer to the next bus at 9:00 am (which actually arrived at 10 am). While waiting, I spoke with other passengers who were also misled by the receptionist. I cannot regain the lost time, but I would like a refund for the $20 transfer fee that was incurred due to the misinformation provided to me when I was on time at the station.

My spouse and I were driving behind bus number [redacted] in Cash, Arkansas around 7:15 pm on 10/3/18. The driver consistently drove very closely to other vehicles, tailgating within one car length and using bright lights. Despite the inability to move over due to traffic, the bus driver activated the blinker and straddled both lanes for half a mile. After eventually changing lanes, the bus cut off the previous car, nearly causing an accident. The lane change didn't seem urgent since we continued behind the bus for several miles until it turned off towards Memphis, TN, approximately 10 miles ahead.

Subject: Refund Request for Non-Refundable Ticket Booking Dear [Redacted] team, I am reaching out regarding a non-refundable ticket booked by Sandra Vasquez on behalf of Dickinson College. The ticket was purchased for a student, Ethan Rose, traveling from Washington, D.C. to Harrisburg, PA for a program scheduled on November 8 and November 10. Unfortunately, due to unforeseen circumstances, the student, Ethan Rose, had to cancel his travel plans. While we understand the ticket is non-refundable, we are kindly requesting an exception given the mitigating circumstances. Although we intended to exchange the ticket for another student to attend the program with a $20 exchange fee, the last-minute nature of the cancellation made this unfeasible. We appreciate your understanding and consideration of a $73 refund for this booking. If possible, we would like the credit to be issued back to Sandra Vasquez’s Dickinson College purchasing card, which was used for the original purchase. Thank you for your attention to this matter. Sincerely, Julie Horton Waidner Admissions House Dickinson College | PO Box [redacted], Carlisle, PA [redacted] [redacted] or [redacted] | [redacted] (fax) | [redacted] (direct)

During my trip from Washington state on Monday the 5th, while on an arrow bus, a coolant engine line above the luggage compartment burst and soaked my belongings with red fluid. Upon reaching Michigan and inspecting my luggage, I discovered my clothes and pictures were ruined. I believe there should be compensation for the damage caused by the coolant leak. The driver was aware of the issue but continued driving without stopping. If the driver had heeded the warning from the instrument panel and halted the bus, the situation may have been avoided, and our luggage could have been spared. I am seeking compensation for my damaged clothes, although unfortunately, my ruined pictures cannot be replaced. Thank you for your attention, Greyhound!

I recently rode Greyhound for the first time in years, encouraged by positive feedback from my brother. I traveled from Richmond, VA, to New York and was disheartened when the driver announced the presence of roaches onboard. Unfortunately, I spotted one shortly after. Throughout the journey, I had to keep a close eye on my belongings. On my return trip on 11/11/18 at 3 pm from NYC to Richmond, my husband couldn't reach me by phone. Concerned about a reported 2-hour delay online, he contacted customer service, only to find out the bus arrived 15 minutes early. I had to wait for him to arrive, causing an inconvenience as he was 30 minutes away.

Hello, my name is Julia Rivera. I have traveled from Newark, NJ Penn Station to North Carolina Raleigh several times. Unfortunately, my bag was lost in April [redacted]. I filed a baggage claim in June [redacted], and my bag was located four months later in Dallas, TX. It was supposed to be sent to Raleigh on a trip to North Carolina to retrieve my bag, but it was mishandled and lost again. I feel that my claim has not been handled fairly, especially since I had a bag tag in the luggage. I reached out to the CEO via text, and he assured me that my claim would be taken care of, but nothing has been done since then. I am very frustrated and disappointed with the situation.

I requested a refund for $[redacted].55 with case number [redacted]. I was informed it would take 14-21 business days. After waiting the said period until October 31st, I called twice and on Nov 14, [redacted] at 7:30 pm, I was told there was missing paperwork. Now, I'm asked to wait another 14-21 business days. This delay is unreasonable as my time is valuable too. I believe compensation for the additional 14-21 business days is justified. This level of service is disappointing, especially coming from a company like Greyhound. I am Cynthia M. and I am deeply unsatisfied with the handling of my refund. I will share my experience with others, including my father who worked at Trailways for 17 years.

Hello, I recently booked a ticket from Utica to Brooklyn, NY with the confirmation number [redacted]3. I have noticed that the bus is continuously late, as it was supposed to arrive at 3:55 PM but it is already 4:16 PM and hasn't shown up yet. This delay is concerning as it might cause me to miss my connecting bus. I am currently at the bus station waiting anxiously. I believe the company should take responsibility for the inconvenience caused by these delays. The bus is almost an hour late, and I have been here for about three hours since I arrived early to avoid missing it. I hope this issue can be addressed promptly. Thank you.

Currently, at the Los Angeles bus station, the Oakland bus GLI6834 scheduled for 1:45 am has not arrived as of almost 3 am. Over 50 passengers are waiting without official updates on the bus' delay. A driver mentioned a potential wait until 5:25-6:30 am. The staff appears unhelpful and unsympathetic, offering no apologies or estimated arrival times. The delay is not reflected on the schedule, and no compensation such as refreshments or accommodations has been provided. Without clear communication on departure and return options for local residents, and no refund available through memberships for rescheduling, passengers are understandably frustrated with the lack of support and accountability.

Greyhound's lack of updating their station relocation caused significant issues for my daughter's recent bus ride on November 16 with #GLI1440, ticket # [redacted][redacted]. Despite our efforts to confirm the correct station both online and over the phone, the information provided was not accurate. This resulted in several passengers, including my daughter, missing their bus at the Eugene station. We were forced to drive to the new station in Springfield and wait for the next bus for 4 hours. Although a replacement ticket was provided, the entire situation was extremely inconvenient and challenging for us, especially considering the additional distance we had to travel. As someone with disabilities and chronic pain, the confusion and runaround we experienced were unacceptable. I financed my daughter's ticket to avoid extra fees, and I am requesting a full refund due to the significant inconvenience and time wasted on this journey. The late arrival time at her destination and the subsequent long drive for her husband further compounded the issue.

Subject: Refund Request for Recent Greyhound Bus Trip Hello, I am writing to discuss receiving a refund for a recent bus trip we took with Greyhound. The journey was on 11/21/18 from Austin, TX to Sherman, TX. Our confirmation number is [redacted]7. During our trip on bus #[redacted] with driver Florence Mitchell, we encountered multiple issues. The driver seemed disoriented, relying on passengers for directions and causing safety concerns. We even had to intervene on multiple occasions to prevent potential accidents. I have documented some of these incidents in a video. I believe it is crucial for Greyhound drivers to be properly trained and ensure the safety of all passengers. The lack of professionalism displayed during this trip was unacceptable. I kindly request a full refund for the tickets purchased for myself and my daughter. The poor service and dangerous driving forced us to disembark early and incur additional costs for alternative transportation. I am currently experiencing delays in reporting this incident to your customer service line, which is also disappointing. I expect a prompt response regarding the refund process for this unsatisfactory trip. Thank you for your attention to this matter. Warm regards, Julie T.

I recently traveled from New York to Virginia on November 25th. My trip experience was incredibly disappointing. The bus had a one-hour delay initially, then stopped for 2 hours in DC due to a driver issue, causing me to miss my connecting bus in Richmond. I had to wait from 9:30 am until 2:30 pm for the next bus. Upon arrival, I discovered that two of my large bags were missing, containing all my belongings. Despite contacting customer service numerous times, they were unable to help directly as they claimed they couldn't reach the Richmond VA terminal and I couldn't contact them myself. It's frustrating that Greyhound seems unable to address this issue promptly and efficiently. I wasn't the only one impacted; four other passengers also had missing luggage. This whole experience has left me very dissatisfied with Greyhound.

I made a reservation online to travel from Baltimore Greyhound Station to Cumberland, Maryland on November 21. My customer number is [redacted]3. Due to the bus being overbooked, I had to take a later bus that was 9 hours delayed on Thanksgiving Eve. Despite numerous calls, I have not received a refund. Greyhound informed me that the service was operated by a third-party carrier who claims they are unable to issue a refund due to not having access to my payment details. Greyhound has also declined to process the refund for the ticket I purchased in advance for a trip I was unable to take. Travel Details: - Departure: Baltimore Downtown @ 11:30 AM - Carrier: Bayrunner Shuttle - Schedule Number: BRS0200 - Arrival: Cumberland Allegany Coll @ 2:25 PM - Carrier: Bayrunner Shuttle - Schedule Number: BRS0200 Booking Confirmation Number: [redacted]3

I bought a bus ticket online for my 16-year-old brother to go from South Bend, Indiana, to Cincinnati, Ohio. He was refused travel as he needed an accompanying adult due to his age. The ticket purchase did not specify this requirement. Upon learning this, the attendant suggested I request a refund for the ticket, which I would like to do. The confirmation number for the ticket is [redacted]1. Thank you.

Hello, my name is Helidona G. I am currently on bus number [redacted] with my 87-year-old disabled father and 74-year-old mother. My parents do not speak English, and I had their tickets in hand when I tried to speak to the driver. Unfortunately, she was very rude and refused to listen to me, not allowing me to explain the situation. She made me feel uncomfortable in front of other passengers and even started to leave the bus station without me. This unexpected and horrible situation has left me very upset. I would like for you to review the camera footage, listen to what happened, and reach out to me. Everyone deserves to be treated with respect and dignity. Please reach me at [redacted] or [redacted]. Thank you.

On Wednesday, December 5, [redacted], myself and three of my friends left Detroit, Michigan at noon heading to Cleveland, Ohio for sightseeing and a Bob Seger concert. Unfortunately, the bus we boarded was really dirty, especially the washroom. When we returned to the Greyhound bus depot in Cleveland on Saturday, December 8, our bus number was [redacted]. The driver, whose name I think was Joletta or Janetta, was not at the door to scan tickets, and she was quite rude, yelling at passengers to get off the bus. Once back on board, I found used diapers at my seat, and the bus was still dirty. The driver took an extended break at a roadside stop, leaving passengers waiting. The entire journey was uncomfortable with the bus being too warm, and the driving style was jerky. I believe the driver needs more training on bus etiquette and driving skills, and the buses should be kept cleaner for passengers, especially the washrooms. These issues need to be addressed for the satisfaction of future travelers. My group may not choose Greyhound again after this experience. Regards, Terry Lynn D. from Canada

As a recent Greyhound passenger, I had made an error in scheduling my return trip from New York to Baltimore City. Despite contacting Greyhound promptly to correct the mistake made five days prior to my trip on the 16th of December, I was charged a $40 rescheduling fee. This fee seemed unjust as the change was made well in advance and did not inconvenience the company. It appears that corporate profit took precedence over good customer service in this situation. The application of such a policy appears to be a means of taking advantage of customers rather than providing a fair service. Unfortunately, I had to proceed with the reservation to not lose my fare, although this experience has led me to decide not to use Greyhound in the future. It is disappointing to see a lack of customer-focused principles at play in this situation.

On December 6, my husband departed from Sacramento, CA, headed to Ocala, FL. Unfortunately, on December 9, there was a bus breakdown in Mobile, AL, causing a change in buses where his luggage got left behind. Despite informing baggage claim and providing details, the luggage has yet to be found two days later. The missing luggage, from bus [redacted] leaving Dothan, AL at around 4:00 am on December 9, contains work tools, clothes, and important documents from his job in California. We have a claim number and are concerned by the lack of progress in locating the luggage. Your assistance in resolving this matter promptly would be greatly appreciated. Please reach out to me at your earliest convenience. Thank you.

I had a difficult experience with Greyhound recently that I feel I need to share. During a particularly challenging time when I lost my home, car, and pets in the California Camp fire, a kind friend in Indiana booked a ticket for me to stay with him temporarily until I received insurance payments. While he was making the booking, I received a check from my insurance for my car, which would have helped me find temporary accommodation. Unfortunately, when he tried to cancel the ticket, Greyhound was unaccommodating and he lost $[redacted]. Now I feel compelled to repay him against his wishes. Given the circumstances, I found this very unfair. I am sharing this experience on social media to raise awareness and prevent others from facing similar situations with Greyhound.