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Amtrak Customer Service

Phone Number & Contact Info

Amtrak's Best Phone Number

800-872-7245
Toll-free·Calls Customer Service·Most popular Amtrak number
Q:

How do I talk to a live human at Amtrak?

A:Say "It's something else" OR Press 0 when automated options begin.
Q:

Does Amtrak offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes and 59 seconds. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

Amtrak Customer Phone Numbers

Membership Rewards

800-307-5000
Toll-free · 24 hours, 7 days · Press 3, then enter member rewards number · Please tell me your 10-digit member number. To sign up for member rewards, say "sign up" or press 1. If you don't have your member number, say "I don't have it" or press 3.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Amtrak phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "It's something else" OR Press 0 when automated options begin.
Here is how our research team describes the way the Amtrak phone system greets you: For reserved Amtrak services, please stay on the line. For travel on unreserved trains, call 1-877-974-3322.
Below are some clips we've found from Amtrak's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. I'm Julie. Amtrak's automated agent, to check if a particular train is running on time. Say train status, or to get schedule and price information, say schedules. For new or existing reservation, great. Let's look up schedules and fares. And if you find something you like, we can make a reservation too. Let's get started. What city are you departing from? I think you said Pittsburgh, Pennsylvania. Is that correct? There two stations in Pittsburgh, Pennsylvania. Which one is it? You can choose from Pittsburgh Green Station, Pennsylvania. Or Pittsburgh Bus Stop, Pennsylvania. And what's the arrival city? I think you said Cincinnati, Ohio. Is that correct? Got it. There are two stations in Cincinnati, Ohio. Which one is it? You can choose from Cincinnati, Ohio Greyhound bus station. Or Cincinnati, Ohio train station."
Excerpt from a call with Amtrak
Wednesday, January 3, 2024 4:25 AM

They may need the phone number on your account

"Do you know your reservation number? Hold on while I transfer you to an Amtrak agent. We are currently experiencing delay times of approximately ten minutes. If you would like to receive a callback when an agent will be available, please press one.
Please be aware that callbacks will occur Welcome to Callback Assist.
I have looked up your time based on the phone number you are calling from."
Excerpt from a call with Amtrak
Monday, February 19, 2024 1:46 AM

They may ask your reason for calling (instead of a menu)

"Hi. I'm Julie, Amtrak's automated agent to check if a particular train is running on time. Say train status, Or to get schedule and price information, say schedule. I think you said you want to talk to an agent. Is that correct? Our agents are specialized. So tell me what you need help with. You want to hear our refund policy.
Correct?
My mistake one more time. Please tell me what you're calling about."
Excerpt from a call with Amtrak
Wednesday, January 3, 2024 1:12 AM

They may ask you to enter information with the dial pad

"Based on that information, it appears it is February eighteenth eight forty seven PM where you are.
If this is correct, press one. Otherwise, press two.
Just to make sure we're scheduling your return call in the correct time zone, please enter the time of day where you're calling from."
Excerpt from a call with Amtrak
Monday, February 19, 2024 1:46 AM

They may ask you to say or enter information

"Hi. I'm Julie, Amtrak's automated agent, to check if a particular train is running on time. Say train status, Or to get schedule and price information, say schedules. For new or existing reservations, say reservations. You can also say it's something else. Great. If you're calling about a reservation you've already made, say I already have a reservation. Otherwise, I'll be able to help you book seats on any Amtrak train. Let's get started. Are you looking for one way or round trip?
Or if you already have a reservation, say, I have a reservation.
Tell me what you'd like to do. You can say pay for my reservation review my reservation, change my reservation, cancel my reservation, or it's something else."
Excerpt from a call with Amtrak
Wednesday, January 3, 2024 11:09 AM

The first phone menu

"Hi. I'm Julie, Amtrak's automated agent. To check if a particular train is running on time. Say train status, Or to get schedule and sorry. Sorry. I still didn't understand.
If you're unsure of what to do, say help or press star.
Otherwise, please say train status or press one, schedules or press two, reservations or press three, or say agent or press zero."
Excerpt from a call with Amtrak
Sunday, May 26, 2024 5:30 PM

What are the hours and when should I call?

Amtrak operates the call center for this 800-872-7245 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 1,462 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Amtrak phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Amtrak staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Amtrak is Wednesday. The most busy day to call is Monday, which averages 35% more phone calls by comparison. Again, this is based on a sample of 1,462 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday, which is 4482% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Shortest
Tue
Wed
Thu
Longest
Fri
Sat

The best time to call Amtrak

In summation, the best day to call Amtrak is Monday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Amtrak staffs up on Monday to handle the higher call volume, and that makes it the best time to call.

Calling this Amtrak Customer Number

Christian Allen is the editor / author responsible for this content.
Oct 24, 2023

My phone call to Amtrak went fairly well. Given how many schedules they manage and how many different issues could happen within one reservation, I appreciated the automated process which really streamlined things and made them simple to follow. People can call Amtrak to book a reservation, cancel a reservation, price a trip or check to see if their train is running on schedule. They can talk about a billing issue with a credit card and Amtrak, talk about travel accommodations, lost luggage, and address many of the small things that can go wrong during a journey. 

It was easy enough to use the automated process. I was a little nervous about talking to an agent about what my options for a rail trip in the middle of November, and I was intimidated by the idea of rail travel. Still, I also am afraid to fly and wanted to make a holiday celebration. Therefore, I decided calling would be best so I could talk about accommodations and make an informed choice before booking my tickets. I like to know all the details ahead of time: it makes travel and unpredictable situations easier to handle. 

When I first called, an automated voice answered and said, "Hi, I'm Julie, Amtrak's automated agent." It then offered me an array of options and I didn't have to use my keypad because it was voice-activated. I was please to note that there weren't any problems from the system picking up background noise, as can sometimes happen. The options were, "To check if a particular train is running on time, say 'train status.' To get schedule or price information, say 'schedules.' For new or existing reservations, say 'reservations.' You can also say, 'it’s something else.' "

I chose schedules and fares because I figured it made sense to see how much it would cost before asking questions. It then said, "Great, let's look up schedules and fares, and if you find something you like I can also make a reservation." It then had me say the departure city (Cleveland) and the arrival city (Boston South End). The next question was my departure time, which I said was November 16th. 

I had no problem getting through the question, and then it told me "If this call concerns an unaccompanied minor traveling, please press 1, otherwise stay on the line." It then warned that they were experiencing high call volumes and it would take ten minutes or more, but I could use their callback service. I took advantage of the callback service and they did call me back within ten minutes. The agent was very helpful and answered my questions about the reservations and some other questions I had overall about traveling with Amtrak. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Amtrak

If you have time to do a bit of reading before you call Amtrak, we recommend you read over some of our problem-specific articles.

What is the baggage policy for Amtrak?

Amtrak's baggage policy allows each passenger to bring two personal items and two carry-on bags onboard. Personal items include purses, briefcases, laptops, and small backpacks, while carry-on bags should not exceed 50 pounds (23 kg) and must fit in the overhead compartment or under the seat. Additional checked baggage is available for purchase, with a limit of four bags per person. Checked bags should not weigh over 50 pounds (23 kg) and must have a combined length, width, and height of no more than 75 inches (190 cm). Oversized or excessive baggage may require additional fees. Passengers can also opt for shipping larger items or bicycles via Amtrak Express Shipping. It is always advisable to check Amtrak's official website for the most up-to-date and detailed baggage guidelines.

What is the policy for traveling with bicycles on Amtrak?

Amtrak welcomes bicycles on most of its trains, subject to availability and certain guidelines. To bring your bike onboard, you must reserve a space in advance and pay a fee. Bicycles are typically stored in the designated bike racks on Amtrak's specific trains, which may vary depending on the route. Folding bicycles are allowed on all trains, whereas non-folding bikes are only accepted on select routes. It is important to note that bicycles must be properly packed and presented at the station's designated check-in area. Additionally, Amtrak advises cyclists to bring their own bike locks for added security during travel. For detailed information and to make reservations, please consult Amtrak's website or contact their customer service.

Are there options for making group reservations on Amtrak?

Yes, Amtrak offers options for making group reservations. Whether you're planning a family trip, school outing, or corporate event, Amtrak provides convenient options for groups of 20 or more passengers. To request a group reservation, you can contact Amtrak Group Sales via phone or email. A dedicated team of group travel specialists will assist you in selecting the best travel dates, routes, and accommodations for your group's needs. Group reservations offer several benefits, including discounted fares and flexibility in terms of payment and name changes. Amtrak ensures a seamless travel experience with its efficient group booking process, making it easy for large parties to travel together comfortably and affordably.

Top Amtrak customer service problems

Click the link above to get answers to just about any Amtrak customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Amtrak, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about train route: "Just wanted to know how much is your understanding to and Amtrak from Minnesota to New York."
- From a call lasting 3m 30s , May 27, 2024 10:25 AM
Change reservation due to emergency: "I'm trying to change the reservation due to an emergency causing a three hour delay."
- From a call lasting 6m 13s , May 20, 2024 1:42 AM
Missed train, requesting transfer: "I have reservations but I'm stuck in traffic and won't make my 7:23 train to Boston, can I transfer to the 9 o'clock train instead?"
- From a call lasting 3m 39s , May 15, 2024 10:31 AM
Booking round trip tickets: "I'm checking prices for a round trip journey with one military discount and one senior citizen, both need seats close to the restroom."
- From a call lasting 9m 1s , Apr 26, 2024 6:14 PM
Making one-way reservation: "I'm looking for reservations leaving in March to Sacramento for May 5th, returning on the same day, just one big trip."
- From a call lasting 5m 10s , Apr 13, 2024 9:33 PM
Lost reservation details: "I lost all the information concerning that reservation and just need to get that information so I'm prepared for our trip."
- From a call lasting 30m 53s , Apr 11, 2024 11:28 PM
Reschedule travel date: "I had scheduled for the wrong day."
- From a call lasting 1m 5s , Apr 11, 2024 4:13 PM
Using travel credit: "Can I use that credit against the ticket I'm interested in on the sixteenth of April?"
- From a call lasting 31m 23s , Apr 4, 2024 3:28 PM
Booking inquiry for senior discount: "I was trying to see for senior citizens, is there a discount?"
- From a call lasting 11m , Apr 4, 2024 1:50 PM
Speak to a person: "I need to speak to a person."
- From a call lasting 2m 42s , Mar 30, 2024 3:01 PM

More Amtrak Customer Service Contacts

There are of course other ways to contact Amtrak customer service besides the phone. Below we list the best ones, by medium.

Amtrak Customer Service on X (formerly Twitter)

@Amtrak - Customer Service
Customer service Twitter feed
Amtrak, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Amtrak Customer Help Desk / Web Support

amtrak.com - Customer Service
Online customer service support
amtrak.com - Deals & Packages
This is the best link to use to find the most recent and up to date deals and sales from Amtrak
As a last, sometimes only, resort- Amtrak customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Amtrak's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amtrak agent. This phone number is Amtrak's best phone number because 137,892 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-872-7245 include Refund, Make a Booking, Missing Items, Cancel or Change Booking, Problem With a Trip and other customer service issues. The Amtrak call center that you call into has employees from Pennsylvania and is open 24 hours, 7 days according to customers. In total, Amtrak has 2 phone numbers. It's not always clear what is the best way to talk to Amtrak representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Amtrak. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Amtrak. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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