Amtrak is a national rail service that operates throughout the United States and several parts of Canada. With over 300 trains running each day, it isn't surprising that Amtrak gets a lot of customer service calls.
People call Amtrak customer support for a range of reasons including:
There are several things that you can do to help make your call to Amtrak customer service go more smoothly:
Some Amtrak passengers are very satisfied with the level of service that they have received from Amtrak customer service over the years. Still, others are less impressed, complaining that customer service agents are not always helpful. Being prepared before calling Amtrak is one way of helping to ensure that the call is successful.
Amtrak customer service can resolve a range of issues over the phone, including purchasing, changing and canceling tickets. Other issues include questions about schedules, delays and other issues with trips that are already in progress.
Many people don't realize that Amtrak sells vacation packages and a customer service representative may be able to assist in booking these packages. Another concern of many is group travel, when a club, school or family ops to travel together. Amtrak has dedicated phone lines for both group travel as well as package vacations, where specialists are able to assist in these more complex travel plans.
While most issues that affect Amtrak passengers and trains can be resolved over the phone, there may be some instances in which a phone representative will not be able to resolve an issue completely.
One example of this is putting your Amtrak reservation "on hold." If you prefer to pay for your ticket with cash, or don't feel comfortable making a payment online or over the phone using your debit or credit card, you may be able to reserve a ticket and then pay for it later at the station. However, this option is not available for all fares. Your customer service representative can help you find a fare that is eligible for this payment option.
If you hang up the phone after talking with an Amtrak customer service representative and feel that your situation was not understood or that your problem is not yet resolved, don't fret. You still have a few options:
This is Amtrak's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amtrak agent. This phone number is Amtrak's Best Phone Number because 137,892 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-444-4773 include Make a Booking, Refund, Missing Items, Cancel or Change Booking, Problem With a Trip and other customer service issues. The Amtrak call center that you call into has employees from Pennsylvania and is open 24 hours, 7 days according to customers. In total, Amtrak has 4 phone numbers. It's not always clear what is the best way to talk to Amtrak representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 877-444-4773 is Amtrak's best toll-free number, there are 8 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Amtrak customers, is by calling their 800-872-7245 phone number for their Purchasing department. Besides calling, the next favorite option for customers looking for help is via 800-872-7245 for Purchasing. If you think this information is inaccurate or know of other ways to contact Amtrak please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Amtrak.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Amtrak. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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