Amtrak Phone Number

Call Amtrak customer service faster with GetHuman

  • Calls Amtrak's Customer Service department
  • The average hold time is 9m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:30am
  • Popular issues for this call center: Make a Booking, Refund, Missing Items, Cancel or Change Booking, and Problem With a Trip.
  • Reach a live Amtrak agent: Say "It's something else" OR Press 0 when automated options begin.
  • What you hear when you call: For reserved Amtrak services, please stay on the line. For travel on unreserved trains, call 1-877-974-3322.

Calling Amtrak Customer Care at 800-872-7245

Oct 24, 2023

My phone call to Amtrak went fairly well. Given how many schedules they manage and how many different issues could happen within one reservation, I appreciated the automated process which really streamlined things and made them simple to follow. People can call Amtrak to book a reservation, cancel a reservation, price a trip or check to see if their train is running on schedule. They can talk about a billing issue with a credit card and Amtrak, talk about travel accommodations, lost luggage, and address many of the small things that can go wrong during a journey. 

It was easy enough to use the automated process. I was a little nervous about talking to an agent about what my options for a rail trip in the middle of November, and I was intimidated by the idea of rail travel. Still, I also am afraid to fly and wanted to make a holiday celebration. Therefore, I decided calling would be best so I could talk about accommodations and make an informed choice before booking my tickets. I like to know all the details ahead of time: it makes travel and unpredictable situations easier to handle. 

When I first called, an automated voice answered and said, "Hi, I'm Julie, Amtrak's automated agent." It then offered me an array of options and I didn't have to use my keypad because it was voice-activated. I was please to note that there weren't any problems from the system picking up background noise, as can sometimes happen. The options were, "To check if a particular train is running on time, say 'train status.' To get schedule or price information, say 'schedules.' For new or existing reservations, say 'reservations.' You can also say, 'it’s something else.' "

I chose schedules and fares because I figured it made sense to see how much it would cost before asking questions. It then said, "Great, let's look up schedules and fares, and if you find something you like I can also make a reservation." It then had me say the departure city (Cleveland) and the arrival city (Boston South End). The next question was my departure time, which I said was November 16th. 

I had no problem getting through the question, and then it told me "If this call concerns an unaccompanied minor traveling, please press 1, otherwise stay on the line." It then warned that they were experiencing high call volumes and it would take ten minutes or more, but I could use their callback service. I took advantage of the callback service and they did call me back within ten minutes. The agent was very helpful and answered my questions about the reservations and some other questions I had overall about traveling with Amtrak. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

Me han robado los datos con denuncia policial, necesito cancelar la cuenta
Me han usurpado los datos con denuncia policial, necesito cancelar cuenta que est* a mi...
I had a reservation*******A*on *********El Paso to Lafayette La.*I had a chance to revi...
You say the more detail the better, but then my responses are limited my responses. The...
cancel one of two trips tickets.*RES * *A*D**. Want to keep reservation with seat on i...
What is the arrival time on Chicago to Memphis that departure at *pm November *th
Hi I booked * tickets and some how I put the same name on both tickets im wondering how...
My trip from New York Penn to Albany, NY tomorrow was cancelled. I need to find out wha...
I thought that I had a reservation for December ** round trip from st. louis mo to Chic...
help with delayed train
I was told that due to a service disruption, my upcoming trip AB*EF* for Train ***, fro...
Do you have a train station in Shreveport or Bossier
Curious on if my mother can take flowers in a glass vase as a carry-on
Hola buenos d*as necesito como abrir la aplicasion y no puede para ver el caso mio d...
My train departs from slc UT *:** am. I have had a family emergency and am need to push...

Amtrak Customer Phone Number 800-872-7245 - Stats

Phone number to dial800-872-7245
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:30am
Average wait9 minutes
Current wait18 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, twitter
Quality of communication57%
Quality of help56%
Customer votes6,704
Information last updatedFri Mar 01 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Amtrak's Best Toll-Free/800 Customer Phone Number

This is Amtrak's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amtrak agent. This phone number is Amtrak's Best Phone Number because 137,892 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-872-7245 include Make a Booking, Refund, Missing Items, Cancel or Change Booking, Problem With a Trip and other customer service issues. The Amtrak call center that you call into has employees from Pennsylvania and is open 24 hours, 7 days according to customers. In total, Amtrak has 2 phone numbers. It's not always clear what is the best way to talk to Amtrak representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Amtrak?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Amtrak. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

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Beyond the Phone Number

There are other ways to get in touch with Amtrak, including their website / help desk and their Twitter handle. Visit our Amtrak Customer Service page for more information.
Amtrak Customer Service

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