Amtrak Customer Service Issues

I urgently need assistance. I am currently stuck in Sacramento. For the past 3 to 4 days, I have been attempting to book and pay for a ticket to Portland, Oregon. Unfortunately, I was unable to use the ticket I purchased for yesterday's journey due to health concerns relating to the coronavirus and other stressful situations. After spending nearly 1.45 hours on hold with customer relations this afternoon, my call got disconnected as their office closed. As my phone died shortly after, I couldn't follow up. Given the time difference and limited services at train stations, I fear you may already be closed too. This situation is critical for me due to health issues, and I urgently need to either cancel the previous ticket (ticket #C1A014) for a refund or reschedule it for today's departure from Sacramento to Portland Union station departing at 11:49 pm and arriving at 3:40 pm on 11/9/22. Your prompt assistance in resolving this matter would be highly appreciated as it is essential for me to return home to address my pressing financial affairs. Thank you for your understanding and support.

Hello, My name is Keith Taylor, and my Guest Rewards Number is [redacted]. On Saturday morning, November 26th, I purchased a ticket for my son and me with reservation number D0EB48 using the Amtrak app. We attempted to cancel the reservation through the app three times, but we did not receive any confirmation messages or emails. I am now facing challenges in obtaining a refund. After contacting customer service later that day, I was informed that assistance would only be available starting Monday. Upon calling back today, I was advised to email Amtrak by a supervisor. Despite expressing my confusion about the situation, I was still directed to email them. Subsequently, I have been on the phone with Amtrak customer service for 1 hour and 18 minutes, which is affecting my other responsibilities. Due to limited computer access, please reach out to me at [redacted] to help me resolve this refund issue. Thank you, Keith Taylor

My train, identified as TRAIN 86, traveling from New York, NY, to Boston, MA, was unexpectedly canceled by Amtrak at 12:30 PM on Wednesday, September 7, [redacted], while I was already aboard. Upon contacting Amtrak for a refund, I was informed that as the train had been removed from the schedule, refunds could only be processed through Customer Relations. Sadly, after enduring a 1.5-hour wait on the line with an Amtrak representative, the call abruptly disconnected. It is frustrating that passengers are not automatically reimbursed for such inconveniences. I kindly request reimbursement for the $82.00 fare and for the disruption to my plans of traveling to Boston, as no suitable alternative trains were available that day, forcing me to cancel my entire trip. Thank you, Alicia Kamien Kazhdan.

I am in need of technical support for your website. I have been attempting to make reservations for the auto train during the flash deal fare sale for the past 90 minutes. I am feeling frustrated and exasperated at this point, but not violent. Typically, I would assume the issue is on my end, but today it seems different. I have been utilizing the Amtrak website for many years. While it was challenging initially, it has greatly improved over time. However, my experience tonight felt like a step back to the 1990s. I added the flash deal discount for the outbound leg to my cart successfully initially, but it disappeared when I checked again. The cart was suddenly empty. Similarly, when I selected the same fare for the return trip, the price inexplicably increased by $[redacted] without clarification. The buttons for the return trip became unresponsive, with the add and cancel trip buttons behaving erratically. Please contact Sol Levine at [redacted] Member # [redacted]. Thank you.

Dear Sir/Madam, I am writing to request a refund for three train tickets purchased on your website. Due to unforeseen circumstances, I must cancel my travel plans and will not be using the tickets. I am hoping you can consider my refund request as a goodwill gesture to maintain good customer relations. Kindly process a refund for the ticket cost and any associated fees if possible. I also prefer the refund to be sent to the original payment method instead of e-vouchers. As a German customer, e-vouchers are not convenient for me. Below are the eVoucher and reservation numbers for the tickets: Original: V[redacted]58 E85ED1 Original: V[redacted]20 E861C3 Original: V[redacted]96 E85CF8 Thank you for your assistance. Sincerely, Irene D.

Hello, my name is Toni Fletcher and I am deaf. My son's name is Bryson Fletcher, and he has autism. I recently booked a ticket with reservation number 36790C, but I noticed the date is incorrect. It should be August 26th, not August 25th. I kindly request to have the date changed. I am also concerned about my son's autism and would appreciate a quiet room for him as he is sensitive to noise. I hope everything goes smoothly. Please contact me via email at [redacted] or text me at [redacted] for easier communication since I am deaf. Thank you. -Toni F.

While traveling on the auto train from Sanford, my room in car [redacted] had a concerning issue on April 25. Despite the floor being covered in bathtowels, there were no other available rooms. The attendant, Angela, did her best by calling for assistance. Initially, a considerable amount of water was removed, followed by checks on the toilet and shower. I mentioned that I didn't even use the shower. Throughout the night, there was excessive water flow in the toilet, causing it to flush on its own and fill up quickly. I had to manually flush it almost every hour to prevent overflowing. The continuous moisture in the room made it quite uncomfortable. It was definitely a challenging and unpleasant night onboard. - Liliane Lavertu

My fiancé traveled to visit his brother in Robinson, Illinois, but due to no train service in Robinson, he had to go to Effingham, Illinois, to catch the train. Unfortunately, he's feeling very ill with swelling, prompting the doctors in Robinson to advise him to see his own doctor immediately. I've been struggling to find him a way back home today or tomorrow as he can't wait much longer. I'm considering arranging a layover for him in Chicago before heading to Lincoln, Nebraska, to ensure he reaches his regular doctor promptly.

I had a reservation today for the 7:58 am train from Rugby, ND to Minot, ND. Unfortunately, the train did not arrive, and I had to take time off work and live an hour away. The station was open but unmanned, so I couldn't even collect my ticket. Despite waiting a long time yesterday to receive my e-ticket via email, I still couldn't get it. I paid for a ticket but couldn't retrieve it due to the unmanned station. I am seeking a refund for this inconvenience and confirmation if the train still operates through Rugby, ND.

I believe I left an electronic musical instrument in my sleeper car bedroom (Room A, car [redacted], Empire Builder, train 8) on our arrival in St. Paul, MN this morning (6/28/[redacted]). The item is a foot-long black cylinder, approximately 5/8" in diameter, with silver metal contact points for fingers. It was stored in a clear plastic, zip-lock food storage bag, together with a 3-pack of button batteries and a pair of earbuds. It is likely situated between the room window and the folding tray table portion that protrudes above the window frame. My reservation number was RES# 411F5F. I kindly ask for assistance from someone to contact the car steward (James Hasegawa?) on that train car and request a search of the room for the item before the train reaches Chicago.

I traveled on the Empire Builder from Chicago to Seattle with my family on June 26th. Upon entering our family car, we were immediately hit with a foul odor. We reported it to the attendant, who assured us they were looking into it. Unfortunately, the smell only worsened throughout the journey. Every time a toilet was flushed, the noxious air leaked into our car, making it unbearable. Despite our requests to switch cars, the train was fully booked. We tried to find relief in the observation car, but it was often overcrowded, leaving us standing for fresh air. We paid extra for the family car, a total of $[redacted] for a 2-night trip, and the experience was ruined by the disgusting smell. I have reached out regarding a refund, but have only received a generic response so far. I am extremely disappointed with the lack of follow-up and demand to speak with a manager promptly. I have already provided feedback through a survey and on the customer relations phone line.

During our journey on the Empire Builder from Chicago to Seattle on June 26th, my family and I encountered a terrible odor in our car that worsened over time due to what seemed like toilet tank issues. Despite raising the concern to the attendant and conductor, no solution was provided as the train was full. The smell ruined our special mother-daughter trip. We paid extra for the family car and feel entitled to a refund for this portion of our trip. I attempted to contact customer relations but only received a future travel credit offer. I was given a case number [redacted] and directed to email Amtrak corporate, but have yet to receive a response. The situation is unacceptable, and I am still awaiting resolution. The contact information provided did not work, and I am seeking a prompt response from a manager regarding our experience.

To Whom It May Concern, Every night around 10:50 PM, the train passing by creates excessively loud noises and signals, consistently startling me from my sleep. I reside on Ave S close to the fire station and Food for Less store, and the train's noise is audible from a distance of 3 blocks. I kindly request that the workers be informed that the train sounds are much louder at night, disrupting the sleep of residents in the area. Please advise them to use shorter and quieter whistles during these late hours when people are sleeping. For any additional inquiries, feel free to contact me at [redacted]- Lily. Thank you for your understanding!

During my recent trip with Amtrak from New Haven to Penn Station in New Jersey, the luggage storage was full, so I had to place my carry-on behind my seat. Upon arriving at the last stop in New York, I retrieved a jacket and jeans from my carry-on. Unfortunately, when I tried to locate my carry-on to disembark at Penn Station in New Jersey, I couldn't find it. I provided my information to Amtrak staff on Thursday, but they have not contacted me yet regarding my missing carry-on.

To whom it may concern, my name is Virginia V. and I want to share my disappointing experience during a recent train trip with my brother, Freddy. The staff on the train were disrespectful, made us stand when I needed my personal wheelchair, which they took from me. This caused me to struggle through the ride. They were rude, cursed at us, threw away our belongings, and even used derogatory language towards us. They smelled of alcohol and made us feel unsafe. The trip cost $[redacted].60 and was not worth the mistreatment we endured. We felt scared for our lives and were mistreated throughout. I hope for assistance as my MasterCard, ending in [redacted], was charged for this traumatic journey. Thank you for listening.

I am experiencing difficulty accessing my Amtrak Guest Rewards account. Despite attempting to log in, the verification code email does not arrive, nor does the text message with the code. Amtrak Guest Rewards support has been unable to resolve the issue, even after escalating it to operations. I need to log in to the awards website to book a hotel using my points, but the technical issue is preventing me from doing so. This Catch-22 situation is frustrating, as I have earned points that I am unable to use due to this unresolved glitch.

I am currently on Train No. 56 from New York Penn Station to White River Junction VT, and we were delayed by one hour from the start. We experienced excessive waiting times at multiple stations due to freight trains, which has been a recurring issue on this route. It is frustrating that this happens every time I travel this route. I urge the train company to coordinate better with the freight train companies to avoid these delays since this train only runs once a day. This kind of service is unacceptable and reflects poorly on customer service standards. I hope this matter gets addressed promptly. Thank you. Best regards, Rolf S.

I require assistance from an agent to address a misquoted fee for a reservation my wife and I have for the 29th of August, traveling from Boston to Jacksonville, Florida. We have booked a bedroom for the journey. You can reach me at [redacted]. The reservation is under the names Robert and Nelgryn Garner, scheduled to depart at 9:15 AM on Tuesday, the 29th. Although no E-ticket has been received at [redacted] yet, Mr. Garner (myself) needs the reservation number as the trip is already paid for. Please contact me at the provided phone number. Thank you. Robert Oliver Garner

Security Incident I experienced harassment by security personnel. While I was waiting for my bus and arranging funds, a security guard approached me. Even though I hadn't purchased my ticket yet, he called the police on me without cause. Despite my attempts to explain the situation, he kept following me and talking to me after I requested to be left alone. Furthermore, he spread false information to other staff members, resulting in me being denied service to my destination. He also refused to provide me with his identification when I asked, preventing me from filing a formal complaint about his behavior.

I urgently need to book a round trip from Springfield, Illinois to Chicago for a medical appointment tomorrow morning. I'm a disabled veteran and should be eligible for a discount. Unfortunately, I'm experiencing technical difficulties with the Amtrak website and I need help booking the trip. Thank you for your assistance.