Before contacting them, items GetHuman-kjmaloy may need:
Name on the booking, Booking reference, Billing address, and Email address on the account
The issue in GetHuman-kjmaloy's own words
We reserved https:**www.vrbo.com******* in Leavenworth WA*Reservation ID**HA-HLWMQ***Property ID**********Arrive**Feb **, ****, depart feb ** Leavenworth WA without knowing it is an owner occupied property. Owner occupied property is not in property details*description but was discovered in comments left by other users. Booking made at ***PM pst and cancellation initiated at *** PM PST (all Jan ******). Owner refunded $*** damage deposit and $*** of remainder. Requesting full refund due to owner occupancy not provided in property details and reservation made for approximately *** minutes. *Preferred option is full refund with alternative being either reinstatement of reservation or at least additional refund of $** cleaning fee, applicable taxes and service fee.*If any other option besides full refund is exercised email or call prior to taking action *****@***.com or (***)***-******Charge details below. *$***.** x * nights*$***.***Cleaning Fee*$**.***Stay tax*$**.***Service Fee*$**.*** Subtotal*$***.***Refundable Damage Deposit*$***.***Trip total*$***.**
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