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Name on the booking, Booking reference, Billing address, and Email address on the account
The issue in GetHuman-ramblean's own words
The property listed on VRBO has completely different pictures and description*layout*amenities than the actual place when we showed up. We arrived about an hour ago, at *:**pm on Oct **. We’ve attempted to contact the property owners but haven’t had any luck or response. We want a full refund and we want to stay somewhere else. This place was supposed to have a full kitchen, bedroom separate from the main area, and a pullout couch. It has none of these things. It is a one bedroom studio. I want a full refund so I can stay somewhere else.
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