vrbo did not refund tenant security deposit.

GetHuman934929's customer service issue with VRBO from July 2018

Help with my VRBO issue
The issue in GetHuman934929's own words
get refund sent to guest ... vrbo did not refund tenant security deposit.They think I'm holding it.
VRBO professional person to contact me about this and other problems VRBO is causing. For example, guests were not supposed to be able to provide security deposit in lieu of insurance, but VRBO allowed it for some reason. I get * different responses from VRBO. Also, payment reminders not being sent automatically by VRBO on one of my * accounts.
I have an issue with VRBO too
How GetHuman934929 fixed the problem
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VRBO

Customer service issue
Reported by GetHuman934929
Jul 31st, 2018 - 9 mons ago
I have an issue with VRBO too
Fixed
Seen by 5 customers so far
Similar issue to 567 others
0 customers following this
Items needed
Name on the booking
Booking reference
Billing address
Email address on the account
Timeline
GetHuman934929 started working on this issue
Jul 31st, 2018 5:08pm
GetHuman934929 indicated the issue is not fixed yet.
Jul 31st, 2018 5:09pm